Own patient search results design at Headway, with a focus on conversion-critical experiences and provider discovery.

Lead design for the patient search results experience, including results tiering, provider cards, match explanations, filters and sort, plus sparse and empty states that may reduce care intent
Design and run sustained experiments on a conversion-critical surface: define the hypothesis, create variants, review results, and decide the next iteration
Collaborate on how style and experience signals are expressed to patients, partnering with the Ranking team on signals and the Profiles team on where they lead
Develop a point of view on how search results should evolve, then translate it into shippable increments with PM and EM
Work with research and data to understand why patients hesitate; run research when needed, and design for patients who do not know what they want yet
Raise the craft bar on one of Headway’s highest-traffic patient surfaces and evolve the design system where it does not yet meet needs
Prototype in code and AI tools so the team can react to realistic outputs rather than static mockups

5-8 years of experience designing consumer products with end-to-end ownership of a live surface used daily
Portfolio demonstrating mature, shipped craft on dense, information-heavy interfaces
Experience iterating on a conversion-critical surface over months, with clear reflection on what failed and what worked
Comfort with numbers: able to name what to measure and what the measurement might miss
Strong judgment on reducing choice: comfort removing elements when the core problem is too much choice
Partner effectively with PM and engineering as peers; share work before it is finished; remain effective under pressure without getting brittle
AI tools already part of your workflow, with experience explaining where they helped, where they were wrong, and what you overrode
Experience with marketplaces, search, discovery surfaces, or healthcare is a bonus

Design the patient search results page and provider cards, including tiering, card messaging and ordering, and the way match explanations justify selection
Handle scenarios where there are only two options instead of forty
Work within the Patient Onboarding pod with a Staff Product Designer, PM, engineering manager, and researcher, plus close collaboration with the team that computes provider relevance
Pod runs live experiments continuously, enabling visibility into patient responses within days
Expected to iterate on a shipped surface for weeks at a time rather than designing once and handing off
Design team is AI-first

New York City: onsite in New York, NY
Also available: Remote, San Francisco, CA, and Seattle, WA
Full time
Department: All Cost Centers; Research & Development; Product & Design; Product Design

$180,000 - $225,000 base salary (yearly)
Offers equity; equity compensation eligibility may apply depending on position and level

Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year plus a Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development

Senior Product Designer, Search Results

Job Description