The Principal Product Designer at ServiceNow leads the design vision for the web platform and steers large, cross‑product AI and web initiatives that integrate Agentic AI technology with world‑class web experiences. The role collaborates with product management and engineering leadership to translate machine learning technologies into intuitive, human‑centered solutions. This position is onsite in Mountain View, California.
Responsibilities
- Lead broad, cross‑product, strategic AI and web initiatives that are essential to the success of a business unit or the company, redefining how people work globally.
- Shape product experiences through a deep understanding of machine learning, elegant design, and ways to boost user and enterprise productivity, while building extensible systems and frameworks that inspire customers.
- Provide strategic direction and leadership for collaborative work with multidisciplinary teams, and contribute as an industry influencer through appearances at events and publications.
- Raise the standards for the design team in envisioning, building, and iterating compelling product experiences.
Requirements
- Experience evaluating how to integrate AI into work processes, decision‑making, or problem solving, including the use of AI‑powered tools, workflow automation, AI‑driven insights, or assessing AI impact on a function or industry.
- 15+ years of relevant design experience with strong first principles thinking.
- An inspiring portfolio showing formative contributions to design language, strategy, processes, and standards at company level.
- Strategic advocate for design and for users at cross‑functional senior leadership and executive levels.
- Proven track record of delivering business value with a balance of technology understanding and deep product and engineering knowledge.
- Recognized as a thought leader delivering product experiences that combine beautiful design, productivity, extensible systems, and customer inspiration.
- Influence skills to define design strategies across multiple products and complex horizontal initiatives.
- BA/BS degree or higher in Design, Design Communication, Human‑Computer Interaction, or equivalent combination of education and experience.
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience in corporate, software, web, or agency environments.
Benefits
- Equity where applicable
- Health plans, including flexible spending accounts
- 401(k) plan with company match
- Employee Stock Purchase Plan (ESPP)
- Matching donations
- Flexible time away provisions
- Family leave programs
Work Personas
ServiceNow supports a distributed model of work with flexibility and trust. Work personas, which may be flexible, remote, or required in office, are assigned based on the nature of the work and location. Eligibility is determined in part by the distance between the employee's primary residence and the nearest ServiceNow office, verified through a third‑party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered in accordance with legal requirements.
Accommodations
ServiceNow is committed to accessibility and inclusion. If you require a reasonable accommodation to complete any part of the application process or need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For roles with access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may require export control approvals. All employment is contingent upon ServiceNow obtaining any export license or other approvals required by relevant authorities.
