UX/UI Product Designer

Everblue is hiring a UX/UI Product Designer in Huntersville, NC (onsite) to own user experience across the Everserve platform and non-digital or blended program services.

Responsibilities

• Translate complex program requirements into user flows, wireframes, mockups, and prototypes for Everserve
• Build and maintain a Figma-based design system that engineering can implement directly
• Audit existing user flows for usability and accessibility gaps and document findings with proposed fixes
• Own design and user-experience decisions for core and new Everserve functions and features
• Map and redesign end-to-end experiences for Everblue’s non-digital and blended programs (for example: discovery, enrollment, and class completion)
• Create journey maps, service blueprints, and process flows for the people who run and use programs
• Identify friction points across a program’s full lifecycle and propose clear, workable improvements for both participants and staff
• Support product and program vision through research, prototyping, and user testing
• Collaborate daily with product managers, engineers, implementation specialists, and program teams
• Ask questions, suggest new approaches, and advocate for users throughout the process

Requirements

• 5+ years of UX/UI or service design experience, ideally covering both digital products and non-digital or blended program experiences
• Bachelor’s degree in Design, HCI, or a related field, or equivalent experience demonstrated through a portfolio
• Proficiency in Figma, Sketch, Adobe XD, or comparable design and prototyping tools
• HTML5, CSS3, and JavaScript skills are a plus
• Working knowledge of service design methods (journey mapping, service blueprinting, process mapping) applied to a real operational program
• Ability to work with internal and external stakeholders to define requirements and design experiences that meet program needs
• Applied experience with mobile-first and responsive design principles
• Working grasp of user-centered design: user research, usability testing, A/B testing, rapid prototyping, and heuristic analysis
• Working knowledge of WCAG 2.1 accessibility standards and experience designing for compliance requirements
• Ability to iterate efficiently based on stakeholder and user feedback
• Clear, direct written and verbal communication with technical and non-technical audiences
• Track record of resolving user pain points (on-screen or in a process) using evidence-based design decisions

Technologies

• Figma
• Sketch
• Adobe XD
• WCAG 2.1
• Section 508
• HTML5
• CSS3
• JavaScript

The Role

• Combine empathy, creativity, and problem-solving with expertise in information architecture, user research, usability testing, and prototyping
• Use service-design fundamentals to map, diagnose, and redesign a multi-step process end to end rather than retrofitting
• Design the system the public actually touches, based on real user behavior and clear, dependable interactions
• Report to the Director of Customer Experience and work daily with product, engineering, implementation, and program teams
• Communicate design rationale effectively to external stakeholders and to internal teams
• For software work: apply Figma, Sketch, and Adobe XD fluently to input and selection patterns across mobile and desktop
• For program work: translate multi-touchpoint experiences (such as signup, intake, and onboarding) into something operations teams can run
• Apply usability heuristics including making status visible, preventing errors before they happen, and giving users control over their path
• Because Everblue serves state government programs, ensure designs align with WCAG 2.1 and Section 508, balancing regulatory constraints with usability