Design Jobs in Huntersville, NC

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UX/UI Product Designer

Everblue Huntersville, NC

Huntersville, NC

Today

Full time Design Design Systems Design Tools

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Job Description

Everblue is hiring a UX/UI Product Designer in Huntersville, NC (onsite) to own user experience across the Everserve platform and non-digital or blended program services.

Responsibilities

Translate complex program requirements into user flows, wireframes, mockups, and prototypes for Everserve
Build and maintain a Figma-based design system that engineering can implement directly
Audit existing user flows for usability and accessibility gaps and document findings with proposed fixes
Own design and user-experience decisions for core and new Everserve functions and features
Map and redesign end-to-end experiences for Everblue’s non-digital and blended programs (for example: discovery, enrollment, and class completion)
Create journey maps, service blueprints, and process flows for the people who run and use programs
Identify friction points across a program’s full lifecycle and propose clear, workable improvements for both participants and staff
Support product and program vision through research, prototyping, and user testing
Collaborate daily with product managers, engineers, implementation specialists, and program teams
Ask questions, suggest new approaches, and advocate for users throughout the process

Requirements

5+ years of UX/UI or service design experience, ideally covering both digital products and non-digital or blended program experiences
Bachelor’s degree in Design, HCI, or a related field, or equivalent experience demonstrated through a portfolio
Proficiency in Figma, Sketch, Adobe XD, or comparable design and prototyping tools
HTML5, CSS3, and JavaScript skills are a plus
Working knowledge of service design methods (journey mapping, service blueprinting, process mapping) applied to a real operational program
Ability to work with internal and external stakeholders to define requirements and design experiences that meet program needs
Applied experience with mobile-first and responsive design principles
Working grasp of user-centered design: user research, usability testing, A/B testing, rapid prototyping, and heuristic analysis
Working knowledge of WCAG 2.1 accessibility standards and experience designing for compliance requirements
Ability to iterate efficiently based on stakeholder and user feedback
Clear, direct written and verbal communication with technical and non-technical audiences
Track record of resolving user pain points (on-screen or in a process) using evidence-based design decisions

Technologies

Figma
Sketch
Adobe XD
WCAG 2.1
Section 508
HTML5
CSS3
JavaScript

The Role

Combine empathy, creativity, and problem-solving with expertise in information architecture, user research, usability testing, and prototyping
Use service-design fundamentals to map, diagnose, and redesign a multi-step process end to end rather than retrofitting
Design the system the public actually touches, based on real user behavior and clear, dependable interactions
Report to the Director of Customer Experience and work daily with product, engineering, implementation, and program teams
Communicate design rationale effectively to external stakeholders and to internal teams
For software work: apply Figma, Sketch, and Adobe XD fluently to input and selection patterns across mobile and desktop
For program work: translate multi-touchpoint experiences (such as signup, intake, and onboarding) into something operations teams can run
Apply usability heuristics including making status visible, preventing errors before they happen, and giving users control over their path
Because Everblue serves state government programs, ensure designs align with WCAG 2.1 and Section 508, balancing regulatory constraints with usability

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