User Interface/User Experience Principal - AgentExchange UX

Salesforce is looking for a Principal designer to join the AgentExchange UX team, focused on shaping and executing experience vision for a B2B marketplace. This onsite role in San Francisco partners across product, engineering, user research, and marketing to influence senior leadership, strengthen design systems, and deliver design specifications that help teams build the right product.

Role overview

As the design leader for your product area, you will set and articulate product and feature vision, guide implementation with cross-functional partners, and oversee multiple web and mobile features across a broader product surface. You will also produce the collateral and prototypes that translate research into clear recommendations and help leadership evaluate new ideas.

What you’ll do

• Set the vision for your product area and guide the team through implementation in close collaboration with product owners, engineers, and user research teams.
• Act as the primary bridge across design, product, engineering, and marketing teams across multiple disciplines.
• Oversee multiple web and mobile application features, interfaces, and experiences across a broader product surface.
• Communicate complex ideas to senior leadership using documentation, reviews, and presentations.
• Create prototypes, wireframes, storyboards, concepts, and related collateral to communicate research results and make a case for new ideas.
• Lead the evolution of design systems by extending and adhering to the existing style guide and contributing to systemic changes, while teaching the design systems approach.
• Generate detailed final design specs that enable accurate developer builds.
• Work with developers and quality experts to deliver a polished final product.
• Promote and educate teams on new interface guidelines and design patterns across the organization.
• Mentor and develop other designers, support team goals, and partner with recruiting to identify and hire world-class, diverse talent.
• Develop software intended to be global in reach, universal in design, and usable by people across multiple languages and abilities.
• Champion accessibility by encouraging product and engineering management to prioritize accessible features and bug fixes, and question decisions that may harm underrepresented groups.
• Set and own the vision for a product’s creative identity, articulate it to senior leadership, and guide implementation.

What you bring

• 12–15+ years of experience designing and delivering software products end to end as part of a cross-functional team, including experience shaping product vision at a senior leadership level.
• Ability to deliver solutions on time independently with on-site and distributed teams, managing engagement and expectations across internal and external stakeholders.
• Deep understanding of user-centered design methods and best practices, plus experience using analytics and research to drive decisions and product iterations.
• Strong AI-fluency, including experience with emerging AI tools and new ways of working.
• Ability to explore ideas, persuade, and build consensus with senior leadership amid ambiguity and changing deadlines.
• Proven executive-level communication and active listening, with experience building close, trusting relationships across product and engineering, including recruiting world-class, diverse talent.
• Track record managing large design initiatives end to end, including balancing competing priorities across multiple disciplines.
• Demonstrated desire to improve processes and history of driving meaningful process improvements at a team or org level.
• Mastery of designing and thinking in design systems, including evolving and teaching the approach in and outside UX.
• Willingness to address ethics and equality by questioning projects and assumptions that may harm others, especially underrepresented groups.
• Expert knowledge of current design tools such as Figma, plus ability to learn new tools.
• A related technical degree required.
• E-Commerce or app marketplace experience is a plus.

Location, salary, and onsite expectations

• Location: San Francisco, CA (onsite)
• Salary: USD 197,300 - 344,700 per year
• In-office expectations: 36 days per quarter to support customers and/or collaborate with their teams

How to apply

• Please submit a résumé with links to your portfolio and a password to access.
• Submissions without portfolios or work samples will not be considered.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, submit a request via the Accommodations Request Form.