Human-Centered Design Specialist IV - UI/UX

LMI is looking for a Human-Centered Design Specialist III-IV to support the U.S. Department of Veterans Affairs (VA) portfolio. In this remote role, you will work across the HCD lifecycle to shape user-centered UI/UX and interaction design, moving from discovery and research into prototypes, usability testing, and implementation handoff.

As part of an HCD-focused delivery team, you will connect research and requirements to concrete design decisions for VA programs and stakeholders, ensuring experiences are intuitive, accessible, and ready for development. The position also includes contributing to formal HCD deliverables tied to SBIR contracts, along with ongoing knowledge sharing through LMI’s community of practice.

Responsibilities

• Design intuitive, effective, and visually cohesive user experiences for digital products that support VA programs and stakeholders.
• Translate research findings, business requirements, user needs, and technical requirements into clear design concepts.
• Create user flows, task flows, information architectures, navigation models, wireframes, interface designs, and interactive prototypes.
• Produce low- through high-fidelity designs so stakeholders can experience and evaluate concepts before development.
• Design interface components, interaction patterns, layouts, forms, dashboards, workflows, and data-rich experiences.
• Apply consistent visual and interaction patterns across digital products.
• Contribute to design systems, component libraries, UX standards, and reusable design assets where appropriate.
• Prepare developer handoff documentation and collaborate with technical teams during implementation.
• Participate in design reviews and provide guidance as solutions move from prototype through development.
• Conduct stakeholder interviews, user interviews, workshops, usability studies, and other HCD discovery activities.
• Capture and articulate user goals, needs, frustrations, behaviors, workflows, and desired outcomes.
• Synthesize qualitative research into findings, themes, personas, user journeys, experience maps, design principles, and recommendations.
• Connect research findings directly to UI/UX design decisions.
• Develop and test design hypotheses using prototypes and iterative user feedback.
• Facilitate usability testing and translate results into prioritized design improvements.
• Apply Section 508, WCAG, and inclusive-design requirements to navigation, forms, visual hierarchy, content presentation, interaction patterns, and prototypes.
• Design for users with different abilities, levels of digital proficiency, roles, and operating environments.
• Collaborate with technical teams to address accessibility early rather than treating compliance as a final-stage review.
• Support development of Magnify Reports, the formal HCD deliverable associated with each SBIR contract.
• Provide and present research findings, personas, journey maps, visualizations, prototype concepts, user feedback, and design recommendations for inclusion in formal HCD documentation.
• Develop polished visual artifacts and presentations to communicate findings and proposed experiences to client and internal stakeholders.
• Document design rationale and trace significant design decisions back to user research or validated requirements.
• Facilitate design sessions, co-design workshops, prototype reviews, and usability-testing sessions.
• Present design concepts and explain design decisions to technical and non-technical stakeholders.
• Collaborate with HCD researchers, technical designers, developers, analysts, product owners, healthcare subject matter experts, and program leadership.
• Balance user needs, business requirements, accessibility considerations, and technical constraints.
• Participate in Agile ceremonies and integrate UX activities into iterative delivery cycles.
• Share tools, templates, patterns, techniques, and lessons learned through LMI’s HCD community of practice.

Requirements

• Bachelor’s degree in Human-Centered Design, User Experience Design, Interaction Design, Graphic Design, Human-Computer Interaction, Information Design, Psychology, or a related field.
• 5-7+ years of professional experience in UI/UX, product design, HCD, interaction design, or a related discipline.
• Demonstrated experience designing digital products from early concept through prototype and development handoff.
• Strong proficiency with Figma or comparable modern UI/UX design and prototyping tools.
• Demonstrated experience developing user flows, wireframes, interactive prototypes, and polished interface designs.
• Strong understanding of information architecture, interaction design, visual hierarchy, usability, and user-centered design principles.
• Experience conducting or participating in user research and usability testing.
• Ability to translate research findings and complex requirements into intuitive user experiences.
• Knowledge of Section 508, WCAG, accessibility, and inclusive-design practices.
• Strong written, verbal, presentation, and facilitation skills.
• Ability to independently organize and prioritize design work across multiple activities.
• Ability to work effectively with both technical and non-technical stakeholders.
• Ability to obtain and maintain a Public Trust clearance.

Technologies

• Figma
• Section 508
• WCAG

Desired

• Master’s degree in Human-Centered Design, Human-Computer Interaction, UX Design, Interaction Design, or a related field.
• Portfolio demonstrating UI/UX design, research-informed design decisions, user flows, wireframes, prototypes, design systems, or shipped digital experiences.
• Experience designing for federal government, healthcare, public-sector, or enterprise environments.
• Prior experience supporting VA or VHA programs.
• Experience designing dashboards, complex workflows, enterprise applications, or data-rich experiences.
• Experience creating or contributing to design systems and reusable component libraries.
• Familiarity with Microsoft Power Platform, SharePoint, Power BI, or Microsoft 365 environments.
• Experience with Agile, Lean UX, Design Thinking, or iterative product development.
• Relevant UX, accessibility, HCD, or Agile certifications.

Location

Remote (US-Remote)

Compensation

$100,000 - $130,000 per year