Manager UI/UX Design Advisory Services

Responsibilities

• Partner with product owners, fellow designers, data/analytics teams, and engineering during discovery and requirements sessions
• Contribute to strategy and roadmap discussions
• Identify actionable opportunities to embed AI into discovery, design workflows, research synthesis, prototyping, and delivery to boost speed, quality, and team effectiveness
• Create design artifacts informed by analytics, user research, and industry best practices
• Utilize AI-powered tools to explore directions, generate and compare options, summarize research inputs, and accelerate early-stage artifacts while applying human judgment and validation before final recommendations
• Ideate and present multiple design solutions
• Regularly share work and refine designs based on stakeholder feedback
• Participate in design reviews and offer constructive feedback to teammates
• For final UI work, define layout, typography, color, padding, and spacing aligned with brand requirements (Optum, UHC, or client brands) and source needed media
• Present clearly how the problem is solved, how users access the experience, and how they progress through it
• Manage timelines, milestones, and internal processes to ensure timely feature delivery
• Deeply understand client design patterns and apply them appropriately
• Support research initiatives by preparing and building prototypes for user testing
• Collaborate with product, engineering, data, and compliance to design AI-enabled experiences that are transparent, explainable, accessible, and aligned with responsible AI, privacy, security, and healthcare risk considerations
• Leverage market insights to understand customer needs and identify opportunities to improve current offerings
• Support user research activities (interviews, focus groups, surveys, etc) by organizing, planning, and executing to inform designs and strategic decisions
• Nurture client relationships and assist business development efforts
• Develop knowledge in emerging technologies and improve team operational practices
• Continuously evaluate emerging AI tools, design accelerators, and workflows, recommending practical integration without compromising quality, brand standards, accessibility, or trust
• Translate ambiguous business, user, and technical needs into design recommendations, including AI or automation implications for UX
• Serve as an early adopter of industry trends
• Lead projects, shape strategies, and manage change
• Support sales opportunities and proposal discussions in partnership with leadership
• Create user personas, journey maps, and other artifacts to communicate research findings
• Conduct user interviews, surveys, and usability tests to gain insights into user needs and behaviors
• Be accountable for delivering performance against expectations and achieving MBO goals
• Analyze qualitative and quantitative data to identify patterns and trends
• Develop reusable AI prompts, templates, design review checklists, and documentation practices that promote consistent, responsible, and efficient AI use across engagements

Requirements

• Five-plus years of experience in digital design with a portfolio demonstrating web and mobile experience design
• Five-plus years delivering user-centered design solutions that meet business objectives
• Five-plus years crafting original design concepts, including wireframes, prototypes, and high-fidelity mockups
• Five-plus years using design tools such as Adobe XD, Sketch, Figma, or similar software to develop distinctive user interfaces
• Two-plus years creating and executing research strategies
• One-plus year working with AI-enabled design, research, content, and productivity tools, applying them to accelerate work

Technologies

• Adobe XD
• Sketch
• Figma

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Qualified candidates will be expected to effectively demonstrate

• Passion for identifying and solving customer problems
• Excellent communication and collaboration skills, with the ability to articulate design concepts and rationale to stakeholders
• Ability to work independently and collaboratively in a fast paced environment, with meticulous attention to quality UX
• Responsible use of AI tools as part of daily work, including knowing when to accelerate tasks, when human review is required, and how to communicate assumptions, limitations, and risks
• Curiosity about how AI will reshape product, design, and software delivery, with a willingness to learn and help teams adapt

Preferred qualifications

• Experience creating prompt libraries, reusable AI workflow patterns, or team enablement materials to help others apply AI tools consistently
• Experience or certification in Design Thinking, Human-centered design, PMP, Six Sigma, Change management, SAFe
• Experience working within an agile delivery model
• Familiarity with accessibility standards (eg WCAG) and best practices