ICF is hiring a UX/UI Design Manager to lead onsite UX/UI planning and execution for digital products in the Washington, DC area.

Lead UX/UI planning and execution across digital products and user interfaces
Conduct user research and usability evaluations to identify user needs and improvement opportunities
Create information architecture and related deliverables including requirements, wireframes, storyboards, user flows, process flows, site maps, and prototypes
Set UX/UI design direction and partner with development teams to support implementation
Develop and maintain usability test plans and support internal and external usability testing
Define and maintain UX strategy, backlog, and roadmap
Collaborate with client stakeholders and cross-functional teams throughout the product lifecycle
Develop analytics strategies and define KPIs to evaluate digital communications and user experience efforts

Minimum of 5 years of relevant UX/UI experience
Active Top Secret security clearance
U.S. citizenship required
High school diploma plus relevant certifications
Experience applying formal usability and user-centered design methods (1+ years)
Experience conducting user research and usability testing (1+ years)
Experience creating wireframes, storyboards, user flows, process flows, site maps, and prototypes (1+ years)
Experience providing UX/UI direction within multidisciplinary development teams (1+ years)
Experience with wireframing and design tools (1+ years)
Experience with: Photoshop, Illustrator, HTML, CSS, JavaScript prototyping, MS Teams, SharePoint, forms (1+ years)
Strong UX/UI portfolio demonstrating relevant work

Bachelor’s degree
Previous experience supporting the FBI
Strong understanding of information architecture and interaction design
Experience working in federal government or other complex, regulated environments
Experience developing UX strategies, roadmaps, and product backlogs
Experience using analytics and KPIs to evaluate digital experiences

USD 118,807 - 201,971 per year

All candidates must be authorized to work in the United States
This position is not eligible for new H-1B visa sponsorship by ICF
Candidates with valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements

Application must be submitted directly by the applicant for consideration; failure to do so may result in the application being excluded
Accommodation requests for disability or religious purposes: [email protected]

Use of artificial intelligence tools to generate or assist with responses during interviews (in-person or virtual) is not permitted
Candidates should contact [email protected] in advance if an accommodation is needed that involves AI

UX/UI Design Manager

Job Description