ServiceNow UI/UX Developer

Yoh, A Day & Zimmermann Company is seeking a ServiceNow UI/UX Developer to design and deliver intuitive, accessible, and scalable user experiences on the ServiceNow platform for Sony Interactive Entertainment. The role will own UX strategy and build or customize ServiceNow portals and workspaces using ServiceNow UI Builder and related UI capabilities.

Responsibilities

• Own the UX design strategy, ensuring alignment with SIE experience principles, brand guidelines, and accessibility standards.
• Convert business requirements and user needs into user journeys, information architecture, wireframes, prototypes, and final UI designs.
• Run usability assessments, review user feedback, and analyze journeys to identify friction points and support ongoing experience improvement.
• Define and maintain reusable UX patterns and standards across ServiceNow HR and employee-facing experiences.
• Design and build responsive, user-friendly interfaces using ServiceNow UI Builder, Service Portal, Employee Center, and/or related approaches.
• Develop and customize UI components, widgets, layouts, and themes using HTML, CSS, Glide Api JavaScript, and ServiceNow APIs.
• Ensure consistent interaction patterns, form behavior, and navigation models across portals.
• Optimize UI performance, accessibility aligned to WCAG 2.1+, and cross-browser or cross-device compatibility.
• Manage and maintain the user interface layer of ServiceNow applications.
• Partner with ServiceNow developers, architects, and product owners to ensure UI designs integrate with workflows, data models, and platform capabilities.
• Participate in Agile ceremonies, including backlog refinement and sprint planning, to scope and deliver UX work.
• Support ServiceNow upgrades and platform changes by proactively identifying and mitigating UI/UX impacts.
• Troubleshoot UI defects and usability issues, delivering scalable and supportable solutions.

Requirements

• 3–5+ years of experience in UI/UX design and front-end development, including 2–3+ years of hands-on ServiceNow UI experience.
• Demonstrated experience with ServiceNow UI Builder, Service Portal, and/or Employee Center.
• Strong proficiency in HTML, CSS, JavaScript, and responsive design principles.
• Solid understanding of user-centric design methodologies, usability testing, and accessibility standards (WCAG).
• Ability to balance design quality with platform constraints, timeline realities, and delivery priorities.
• Experience delivering enterprise-scale portals or digital experiences, ideally within HR, recruiting, or employee-facing domains.

Technologies

• ServiceNow UI Builder
• Service Portal
• Employee Center
• HTML, CSS, JavaScript
• Glide Api JavaScript
• ServiceNow APIs
• WCAG 2.1+, WCAG
• Figma, Miro
• Jira, Confluence

Benefits

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Remote Opportunity

• Remote opportunity within the United States
• Must be able to work PST time zone

Contract and Pay

• 6 month contract (great potential to extend)
• $80–100/hr on W2 (contingent on experience)
• Estimated Min Rate: $80.00
• Estimated Max Rate: $100.00

Work Authorization

• Candidates must be able to work directly on a W2 without sponsorship.
• NO C2C (third-party employer arrangements should not be submitted).

Preferred Qualifications

• Familiarity with UI design and visualization tools (e.g., Figma, Miro).
• Experience with Agile development methodologies and tools (e.g., Jira, Confluence).