Lead UI/UX Designer

Salesforce is hiring a Lead UI/UX Designer in New York, NY (onsite) to shape the Digital Success experience through system-level thinking, visualization, storytelling, and collaborative design.

Responsibilities

• Design intuitive, trustworthy digital experiences that support customer success
• Translate complex product capabilities, business logic, human and AI workflows, and customer needs into UI designs, wireframes, and interactive Figma prototypes
• Prototype and test ideas quickly to reduce ambiguity, validate user flows, and refine experiences using real-world usage
• Contribute to customer journey mapping and other experience design artifacts and tools
• Present design concepts and rationales clearly to cross-functional partners and stakeholders
• Lead design for multiple web, mobile, and in-app features, interfaces, and end-to-end experiences
• Create design handoff documentation and specs to streamline technical implementation
• Partner with engineering to support high-quality delivery and a polished user experience
• Plan, execute, and report on user research, then incorporate findings into design decisions
• Gather feedback from peers and stakeholders and apply it to improve designs
• Advocate for ethical, inclusive, and accessible design, prioritizing principles in features and bug fixes
• Stay current on UI standards across common platforms and relevant industry trends
• Work from conceptualization to execution using storyboards, workflows, wireframes, and high-fidelity mockups aligned to business goals and user research
• Partner with Product Managers and UX/UI Leads to ensure alignment with the design system and the broader user experience vision

Requirements

• 5 to 7+ years of hands-on experience designing and leading B2C or B2B products and websites in cross-functional teams
• Proven track record delivering globally impactful, universally designed experiences for diverse languages and abilities
• Strong proficiency in user-centered design methods and best practices
• Expertise across the full UX process, including customer journey mapping, wireframing, high-fidelity prototyping, and testing
• Proven experience implementing design systems and producing style guides
• Proficiency in Figma and modern design and prototyping tools, including emerging AI-assisted design workflows
• Holistic, system-level thinking with understanding of multi-surface ecosystems and their effect on user experiences
• Commitment to ethical design practices and advocacy for equality in design
• Exceptional communication and active listening skills to build close, trusted stakeholder relationships
• Ability to navigate ambiguity, influence stakeholders, and reach consensus in fast-paced, high-stakes environments
• Self-driven approach with effective collaboration skills
• Strong problem-solving skills to deliver elegant solutions for complex challenges
• Ability to thrive in an agile environment and deliver outstanding design work under demanding deadlines
• Demonstrated ability to manage and prioritize multiple projects and diverse workstreams simultaneously
• Customer-facing digital experience preferred

Technologies

• Figma
• Claude
• Cursor

Benefits

• Time off programs
• Medical, dental, and vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Nice-to-Have

• AI-assisted prototyping and vibe coding, including familiarity with tools like Claude, Cursor, or other AI coding assistants
• Familiarity with AI-powered products, conversational UX, or emerging human-AI interaction patterns
• Front-End/CSS development experience
• Strong focus on usability and accessibility

Location: New York, NY (onsite)

Compensation: USD 123,100 - 202,600 per year

Minimum experience: 5 years