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Lead UI/UX Designer

Salesforce New York, NY

New York, NY

Today

$123k - $203k/yr Full time Collaboration Design Design Tools

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Job Description

Salesforce is hiring a Lead UI/UX Designer in New York, NY (onsite) to shape the Digital Success experience through system-level thinking, visualization, storytelling, and collaborative design.

Responsibilities

Design intuitive, trustworthy digital experiences that support customer success
Translate complex product capabilities, business logic, human and AI workflows, and customer needs into UI designs, wireframes, and interactive Figma prototypes
Prototype and test ideas quickly to reduce ambiguity, validate user flows, and refine experiences using real-world usage
Contribute to customer journey mapping and other experience design artifacts and tools
Present design concepts and rationales clearly to cross-functional partners and stakeholders
Lead design for multiple web, mobile, and in-app features, interfaces, and end-to-end experiences
Create design handoff documentation and specs to streamline technical implementation
Partner with engineering to support high-quality delivery and a polished user experience
Plan, execute, and report on user research, then incorporate findings into design decisions
Gather feedback from peers and stakeholders and apply it to improve designs
Advocate for ethical, inclusive, and accessible design, prioritizing principles in features and bug fixes
Stay current on UI standards across common platforms and relevant industry trends
Work from conceptualization to execution using storyboards, workflows, wireframes, and high-fidelity mockups aligned to business goals and user research
Partner with Product Managers and UX/UI Leads to ensure alignment with the design system and the broader user experience vision

Requirements

5 to 7+ years of hands-on experience designing and leading B2C or B2B products and websites in cross-functional teams
Proven track record delivering globally impactful, universally designed experiences for diverse languages and abilities
Strong proficiency in user-centered design methods and best practices
Expertise across the full UX process, including customer journey mapping, wireframing, high-fidelity prototyping, and testing
Proven experience implementing design systems and producing style guides
Proficiency in Figma and modern design and prototyping tools, including emerging AI-assisted design workflows
Holistic, system-level thinking with understanding of multi-surface ecosystems and their effect on user experiences
Commitment to ethical design practices and advocacy for equality in design
Exceptional communication and active listening skills to build close, trusted stakeholder relationships
Ability to navigate ambiguity, influence stakeholders, and reach consensus in fast-paced, high-stakes environments
Self-driven approach with effective collaboration skills
Strong problem-solving skills to deliver elegant solutions for complex challenges
Ability to thrive in an agile environment and deliver outstanding design work under demanding deadlines
Demonstrated ability to manage and prioritize multiple projects and diverse workstreams simultaneously
Customer-facing digital experience preferred

Technologies

Figma
Claude
Cursor

Benefits

Time off programs
Medical, dental, and vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program

Nice-to-Have

AI-assisted prototyping and vibe coding, including familiarity with tools like Claude, Cursor, or other AI coding assistants
Familiarity with AI-powered products, conversational UX, or emerging human-AI interaction patterns
Front-End/CSS development experience
Strong focus on usability and accessibility

Location: New York, NY (onsite)

Compensation: USD 123,100 - 202,600 per year

Minimum experience: 5 years

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