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Service Portal Design Jobs

4 jobs found

1mo ago

ServiceNow UI/UX Designer

Advanced Network Consulting Washington, DC

Washington, DC

1mo ago Closed

Full time Design Design Systems Design Tools

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

The Office of the Chief Technology Officer (OCTO) at the District of Columbia Government seeks a ServiceNow UI/UX Designer to lead user-centered design enhancements for the government’s ServiceNow platform. This role partners with stakeholders to deliver intuitive, accessible, and visually engaging ServiceNow experiences aligned with enterprise standards and ServiceNow best practices.

Responsibilities

Design end-to-end user experiences for ServiceNow modules, portals, and Employee/Customer Workspaces, producing deliverables including wireframes, user flows, interactive prototypes, and high-fidelity visual designs.
Collaborate with business analysts, ServiceNow developers, and agency stakeholders to convert functional requirements into intuitive and accessible interface designs.
Conduct user research, usability testing, and stakeholder interviews to guide design decisions and validate outcomes with real end users, including District employees, businesses, and residents.
Build and maintain design systems, style guides, and reusable UI components consistent with the Now Design System and DC government branding and accessibility standards.
Design and configure Service Portal widgets, UI Builder pages, and Now Experience components, ensuring solutions are technically feasible within platform constraints.
Ensure all designs meet Section 508 and WCAG 2.1 AA accessibility standards, including testing for compliance.
Partner with ServiceNow developers and administrators during build and QA phases to preserve design fidelity through implementation.
Create and maintain UX documentation, including personas, journey maps, information architecture diagrams, and design specifications.
Present design concepts and rationale to technical and non-technical stakeholders, including agency leadership.
Monitor ServiceNow platform releases (for example, new Now Experience UI Builder capabilities) and recommend design improvements accordingly.
Support change management and training efforts by producing clear visual documentation for new interfaces and workflows.

Requirements

Bachelor’s degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or a related field, or equivalent professional experience.
Minimum 5 years of professional UI/UX design experience, including demonstrated work designing for enterprise software platforms.
At least 4 years of hands-on experience designing within or for the ServiceNow platform, including Service Portal, UI Builder/Now Experience, Workspaces, or Virtual Agent interfaces.
Proficiency with industry-standard design and prototyping tools, such as Figma, Adobe XD, and Sketch.
Strong understanding of user-centered design methodology, including user research, journey mapping, wireframing, and usability testing.
Working knowledge of HTML, CSS, and basic JavaScript to collaborate effectively with ServiceNow developers and customize Service Portal widgets.
Demonstrated experience designing for accessibility, including Section 508 and WCAG 2.1 AA.
Strong portfolio showcasing enterprise UX/UI work, including before/after examples or platform-specific projects when possible.
Excellent communication skills, including the ability to present and defend design decisions to technical and non-technical audiences.

Technologies

ServiceNow, Service Portal, UI Builder, Now Experience, Employee/Customer Workspaces, Virtual Agent, Now Design System
HTML, CSS, JavaScript
Figma, Adobe XD, Sketch
Section 508, WCAG 2.1 AA
UI Builder pages, Service Portal widgets

Preferred Qualifications

ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).
Experience working in government or public-sector IT environments.
Familiarity with the ServiceNow Now Design System component library.
Experience working in Agile/Scrum environments, including tools such as Jira or ServiceNow Agile Development.
Experience performing design work under public-sector procurement, security, or compliance requirements (e.g., FISMA, NIST).

Knowledge, Skills, and Abilities

Strong visual design sensibility combined with practical understanding of enterprise platform constraints.
Ability to balance user needs, business requirements, and technical feasibility.
Capacity to synthesize feedback from multiple stakeholders into cohesive design solutions.
Detail-oriented and organized approach, with the ability to manage multiple design projects concurrently.
Comfort working in a fast-paced, mission-driven government environment.

Location

Washington, DC (onsite)

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1mo ago

ServiceNow UI/UX Designer

GoIntellects Inc. Washington, DC

Washington, DC

1mo ago Closed

$40+/hr Contract Design Design Systems Design Tools

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

GoIntellects Inc. is partnering with the Office of the Chief Technology Officer (OCTO) to support the District of Columbia Government’s ServiceNow platform. This contract role is onsite in Washington, DC (20003) and focuses on delivering accessible, enterprise-ready ServiceNow experiences that help District employees, businesses, and residents complete key work.

What you will do

Design end-to-end user experiences across ServiceNow modules, portals, and Employee/Customer Workspaces, including wireframes, user flows, interactive prototypes, and high-fidelity visual design.
Collaborate with business analysts, ServiceNow developers, and agency stakeholders to translate functional requirements into intuitive, accessible interfaces.
Plan and conduct user research, usability testing, and stakeholder interviews to validate designs with real end users.
Build and maintain design systems, style guides, and reusable UI components aligned with the ServiceNow Now Design System and DC government branding and accessibility standards.
Design and configure Service Portal widgets, UI Builder pages, and Now Experience components, ensuring the solutions remain technically feasible within platform constraints.
Ensure every interface meets Section 508 / WCAG 2.1 AA accessibility requirements and is tested for compliance.
Work closely with developers/administrators during build and QA to preserve design fidelity through implementation.
Create and maintain UX documentation such as personas, journey maps, information architecture diagrams, and design specifications.
Communicate design concepts and rationale to technical and non-technical audiences, including agency leadership.
Stay current on ServiceNow platform releases and recommend improvements (for example, new Now Experience UI Builder capabilities).
Support change management and training with clear visual documentation of new interfaces and workflows.

What you bring

Bachelor’s degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or a related field (or equivalent professional experience).
Minimum 5 years of professional UI/UX design experience, including work for enterprise software platforms.
At least 4 years designing within or for the ServiceNow platform (Service Portal, UI Builder/Now Experience, Workspaces, or Virtual Agent interfaces).
Proficiency with Figma, Adobe XD, and/or Sketch (or equivalent prototyping tools).
Strong user-centered design skills, including user research, journey mapping, wireframing, and usability testing.
Working knowledge of HTML, CSS, and basic JavaScript to collaborate with developers and customize Service Portal widgets.
Demonstrated accessibility experience with Section 508 / WCAG 2.1 AA.
A strong portfolio of enterprise UX/UI work, ideally including before/after examples or platform-specific projects.
Excellent communication skills to present and defend design decisions to both technical and non-technical audiences.

Role details

Location: Washington, DC 20003 (onsite)
Type: Contract
Rate: USD 40 per hour
Interviews: In Person

Preferred qualifications

ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).
Experience in government or public-sector IT environments.
Familiarity with the ServiceNow Now Design System component library.
Experience with Agile/Scrum environments and tools such as Jira or ServiceNow Agile Development.
Experience working under public-sector procurement, security, or compliance requirements (e.g., FISMA, NIST).

Tools and technologies

ServiceNow, Service Portal, UI Builder, Now Experience, Now Design System, Virtual Agent
Section 508, WCAG 2.1 AA
Figma, Adobe XD, Sketch
HTML, CSS, JavaScript
Jira, ServiceNow Agile Development
Agile/Scrum, FISMA, NIST

Knowledge, skills, and abilities

Strong visual design sensibility paired with an understanding of enterprise platform constraints.
Ability to balance user needs, business requirements, and technical feasibility.
Skilled at synthesizing stakeholder feedback into cohesive solutions.
Detail-oriented and organized, able to manage multiple design projects concurrently.
Comfortable working in a fast-paced, mission-driven government environment.

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1mo ago

ServiceNow UI/UX Designer

AHU Technologies Inc Washington, DC

Washington, DC

1mo ago Closed

$40 - $45/hr Full time Design Design Systems Design Tools

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

AHU Technologies Inc is seeking a ServiceNow UI/UX Designer to lead user-centered design and improvements for digital experiences across the District of Columbia Government’s ServiceNow platform. The role involves partnering with stakeholders to deliver intuitive, accessible, and visually consistent solutions aligned with enterprise standards and ServiceNow best practices.

Responsibilities

Design end-to-end user experiences for ServiceNow modules, portals, and Employee/Customer Workspaces, including wireframes, user flows, interactive prototypes, and high-fidelity visual design.
Collaborate with business analysts, ServiceNow developers, and agency stakeholders to translate functional requirements into interface designs that are intuitive and accessible.
Conduct user research, usability testing, and stakeholder interviews to guide design decisions and validate solutions with real end users, including District employees, businesses, and residents.
Build and maintain design systems, style guides, and reusable UI components aligned with the Now Design System and DC government branding and accessibility standards.
Design and configure Service Portal widgets, UI Builder pages, and Now Experience components, ensuring designs remain technically feasible within platform constraints.
Ensure designs meet Section 508 and WCAG 2.1 AA accessibility standards, including compliance testing.
Work with ServiceNow developers and administrators during build and QA to preserve design fidelity through implementation.
Create and maintain UX documentation, including personas, journey maps, information architecture diagrams, and design specifications.
Present design concepts and rationale to technical and non-technical stakeholders, including agency leadership.
Track ServiceNow platform releases (such as new Now Experience UI Builder capabilities) and recommend design improvements accordingly.
Support change management and training by producing clear visual documentation of new interfaces and workflows.

Requirements

Bachelor’s degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or a related field, or equivalent professional experience.
Minimum 5 years of professional experience in UI/UX design with demonstrated experience designing for enterprise software platforms.
At least 4 years of hands-on experience designing within or for the ServiceNow platform, including Service Portal, UI Builder/Now Experience, Workspaces, or Virtual Agent interfaces.
Proficiency with industry-standard design and prototyping tools, including Figma, Adobe XD, and Sketch.
Strong knowledge of user-centered design methodology, including user research, journey mapping, wireframing, and usability testing.
Working knowledge of HTML, CSS, and basic JavaScript sufficient to collaborate with ServiceNow developers and customize Service Portal widgets.
Demonstrated experience designing for accessibility aligned with Section 508 and WCAG 2.1 AA.
Portfolio demonstrating enterprise UX/UI work, including before/after examples or platform-specific projects where possible.
Excellent communication skills and the ability to present and defend design decisions to both technical and non-technical audiences.

Preferred Qualifications

ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).
Experience working in government or public-sector IT environments.
Familiarity with the ServiceNow Now Design System component library.
Experience in Agile/Scrum development environments and tools such as Jira or ServiceNow Agile Development.
Experience completing design work under public-sector procurement, security, or compliance requirements (for example, FISMA or NIST).

Technologies

ServiceNow, Service Portal, UI Builder, Now Experience, Employee/Customer Workspaces, Virtual Agent, Now Design System
Figma, Adobe XD, Sketch
HTML, CSS, JavaScript
WCAG 2.1 AA

Position Details

Location: Washington, DC (onsite)
Compensation: USD 40–45 per hour
Employment Type: W2/1099

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1mo ago

ServiceNow UI/UX Developer

Yoh, A Day & Zimmermann Company San Diego, CA 🇺🇸 Remote

San Diego, CA

1mo ago Closed

$80 - $100/hr Contract Design Design Tools Employee Center

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Yoh, A Day & Zimmermann Company is seeking a ServiceNow UI/UX Developer to design and deliver intuitive, accessible, and scalable user experiences on the ServiceNow platform for Sony Interactive Entertainment. The role will own UX strategy and build or customize ServiceNow portals and workspaces using ServiceNow UI Builder and related UI capabilities.

Responsibilities

Own the UX design strategy, ensuring alignment with SIE experience principles, brand guidelines, and accessibility standards.
Convert business requirements and user needs into user journeys, information architecture, wireframes, prototypes, and final UI designs.
Run usability assessments, review user feedback, and analyze journeys to identify friction points and support ongoing experience improvement.
Define and maintain reusable UX patterns and standards across ServiceNow HR and employee-facing experiences.
Design and build responsive, user-friendly interfaces using ServiceNow UI Builder, Service Portal, Employee Center, and/or related approaches.
Develop and customize UI components, widgets, layouts, and themes using HTML, CSS, Glide Api JavaScript, and ServiceNow APIs.
Ensure consistent interaction patterns, form behavior, and navigation models across portals.
Optimize UI performance, accessibility aligned to WCAG 2.1+, and cross-browser or cross-device compatibility.
Manage and maintain the user interface layer of ServiceNow applications.
Partner with ServiceNow developers, architects, and product owners to ensure UI designs integrate with workflows, data models, and platform capabilities.
Participate in Agile ceremonies, including backlog refinement and sprint planning, to scope and deliver UX work.
Support ServiceNow upgrades and platform changes by proactively identifying and mitigating UI/UX impacts.
Troubleshoot UI defects and usability issues, delivering scalable and supportable solutions.

Requirements

3–5+ years of experience in UI/UX design and front-end development, including 2–3+ years of hands-on ServiceNow UI experience.
Demonstrated experience with ServiceNow UI Builder, Service Portal, and/or Employee Center.
Strong proficiency in HTML, CSS, JavaScript, and responsive design principles.
Solid understanding of user-centric design methodologies, usability testing, and accessibility standards (WCAG).
Ability to balance design quality with platform constraints, timeline realities, and delivery priorities.
Experience delivering enterprise-scale portals or digital experiences, ideally within HR, recruiting, or employee-facing domains.

Technologies

ServiceNow UI Builder
Service Portal
Employee Center
HTML, CSS, JavaScript
Glide Api JavaScript
ServiceNow APIs
WCAG 2.1+, WCAG
Figma, Miro
Jira, Confluence

Benefits

Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities

Remote Opportunity

Remote opportunity within the United States
Must be able to work PST time zone

Contract and Pay

6 month contract (great potential to extend)
$80–100/hr on W2 (contingent on experience)
Estimated Min Rate: $80.00
Estimated Max Rate: $100.00

Work Authorization

Candidates must be able to work directly on a W2 without sponsorship.
NO C2C (third-party employer arrangements should not be submitted).

Preferred Qualifications

Familiarity with UI design and visualization tools (e.g., Figma, Miro).
Experience with Agile development methodologies and tools (e.g., Jira, Confluence).

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