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AHU Technologies Inc

ServiceNow UI/UX Designer

AHU Technologies Inc
Washington, DC $40 - $45/hr Full time Posted 3d ago
Design Design Systems Design Tools Designer Experience Design Figma Interaction Design Now Experience Service Portal ServiceNow Servicenow Servicenow Ui Builder Ui Design User Flows User Research Ux Design Visual Design Wireframing
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Job Description

AHU Technologies Inc is seeking a ServiceNow UI/UX Designer to lead user-centered design and improvements for digital experiences across the District of Columbia Government’s ServiceNow platform. The role involves partnering with stakeholders to deliver intuitive, accessible, and visually consistent solutions aligned with enterprise standards and ServiceNow best practices.

Responsibilities

  • Design end-to-end user experiences for ServiceNow modules, portals, and Employee/Customer Workspaces, including wireframes, user flows, interactive prototypes, and high-fidelity visual design.
  • Collaborate with business analysts, ServiceNow developers, and agency stakeholders to translate functional requirements into interface designs that are intuitive and accessible.
  • Conduct user research, usability testing, and stakeholder interviews to guide design decisions and validate solutions with real end users, including District employees, businesses, and residents.
  • Build and maintain design systems, style guides, and reusable UI components aligned with the Now Design System and DC government branding and accessibility standards.
  • Design and configure Service Portal widgets, UI Builder pages, and Now Experience components, ensuring designs remain technically feasible within platform constraints.
  • Ensure designs meet Section 508 and WCAG 2.1 AA accessibility standards, including compliance testing.
  • Work with ServiceNow developers and administrators during build and QA to preserve design fidelity through implementation.
  • Create and maintain UX documentation, including personas, journey maps, information architecture diagrams, and design specifications.
  • Present design concepts and rationale to technical and non-technical stakeholders, including agency leadership.
  • Track ServiceNow platform releases (such as new Now Experience UI Builder capabilities) and recommend design improvements accordingly.
  • Support change management and training by producing clear visual documentation of new interfaces and workflows.

Requirements

  • Bachelor’s degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or a related field, or equivalent professional experience.
  • Minimum 5 years of professional experience in UI/UX design with demonstrated experience designing for enterprise software platforms.
  • At least 4 years of hands-on experience designing within or for the ServiceNow platform, including Service Portal, UI Builder/Now Experience, Workspaces, or Virtual Agent interfaces.
  • Proficiency with industry-standard design and prototyping tools, including Figma, Adobe XD, and Sketch.
  • Strong knowledge of user-centered design methodology, including user research, journey mapping, wireframing, and usability testing.
  • Working knowledge of HTML, CSS, and basic JavaScript sufficient to collaborate with ServiceNow developers and customize Service Portal widgets.
  • Demonstrated experience designing for accessibility aligned with Section 508 and WCAG 2.1 AA.
  • Portfolio demonstrating enterprise UX/UI work, including before/after examples or platform-specific projects where possible.
  • Excellent communication skills and the ability to present and defend design decisions to both technical and non-technical audiences.

Preferred Qualifications

  • ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).
  • Experience working in government or public-sector IT environments.
  • Familiarity with the ServiceNow Now Design System component library.
  • Experience in Agile/Scrum development environments and tools such as Jira or ServiceNow Agile Development.
  • Experience completing design work under public-sector procurement, security, or compliance requirements (for example, FISMA or NIST).

Technologies

  • ServiceNow, Service Portal, UI Builder, Now Experience, Employee/Customer Workspaces, Virtual Agent, Now Design System
  • Figma, Adobe XD, Sketch
  • HTML, CSS, JavaScript
  • WCAG 2.1 AA

Position Details

  • Location: Washington, DC (onsite)
  • Compensation: USD 40–45 per hour
  • Employment Type: W2/1099

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