Senior Product Designer, Complex Care

Senior Product Designer, Complex Care will help elevate member and provider experiences for complex care through strong design craft and measurable impact.

Responsibilities

• Design elegant, intuitive, high-quality product experiences for complex care members and providers
• Apply a strong visual design point of view to improve look, feel, and usability
• Partner with your pod to identify user problems, understand needs, and translate them into clear solutions
• Deliver polished, production-ready designs that balance craft with speed
• Collaborate cross-functionally to validate what to build and ensure solutions drive measurable impact
• Iterate on shipped experiences to continuously raise design quality with attention to detail
• Contribute to and evolve the design system to support consistency, scalability, and quality
• Communicate design decisions and rationale using high-quality artifacts and presentations
• Use empathy, curiosity, and design instincts to create experiences that feel simple, thoughtful, and human

Requirements

• 5+ years designing digital products with a track record of shipping high-quality user experiences
• Portfolio showing strong visual design, attention to detail, and refined design sensibility
• Cross-functional experience with Product Management and Engineering to bring ideas to life quickly
• Strong communication skills and ability to articulate design decisions clearly
• Comfort moving fast without sacrificing quality in an iterative, product-driven environment
• High bar for visual design, interaction design, and overall user experience
• Ability to use data and feedback to inform decisions while maintaining strong design judgment
• Experience working with and contributing to design systems
• Expertise with Figma, prototyping, and working with AI in the design process
• Deep care for craft and details, with a focus on creating experiences that are simple, beautiful, and well-considered
• Empathetic, thoughtful, and curious approach; understands the product can impact real lives and puts users first, aligned with Spring Health’s values

Technologies

• Figma
• Prototyping

Hybrid Role / Location / Travel

• Hybrid role in a Hub City: New York, San Francisco, or Seattle
• In-office expectation: 2–3 days per week
• Must be based in the NYC, San Francisco, or Seattle metro areas or able to relocate independently within 90 days of start date
• Occasional travel required for team on-sites

What Success Looks Like

• Business metrics: drive improvements in conversion, engagement, and retention across key complex care journeys
• Design metrics: maintain or increase the Member Experience high SUS
• Elevated product quality: noticeable improvements in visual design, usability, and overall product polish
• Speed with craft: consistently deliver high-quality work quickly, balancing iteration with strong attention to detail

Nice to Have

• Experience in specialty care or mental health space
• Experience working on enterprise software or complex workflows
• Experience ideating, prototyping, and shipping with AI tools

Benefits

• Health, Dental, Vision benefits starting on your first day at Spring Health
• Access to One Medical accounts
• HSA and FSA plans available; Spring contributes up to $1K for HSAs depending on plan type
• Employer-sponsored 401(k) match up to 2%
• Yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off: vacation, sick leave, and company holidays
• At 6 months tenure: parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom weight management program (psychology-based and tailored to goals)
• Access to fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses
• Access to Wellhub subscription for fitness, mindfulness, nutrition, and sleep options
• Access to BrightHorizons for sponsored child care, back-up care, and elder care
• Up to $1,000 professional development reimbursement per year
• $200 per year donation matching to support favorite causes

Compensation

• USD 150,000 - 202.4K per year

Location: Seattle, WA (hybrid)

Reporting to: Director of Product Design, Member Growth