Senior Product Designer

Kaizen is building user experiences for government staff and members of the public, and this hybrid Senior Product Designer role is central to shaping how customers discover, evaluate, and adopt the product. You will lead end-to-end design while partnering closely with engineering, implementation, business development, and leadership to deliver experiences that work in real-world settings.

What you’ll get

• Healthcare, fully covered: 100% coverage for medical through Oxford/United (Gold and Platinum PPO plans), dental through Guardian PPO, and vision through Beam, with 100% coverage for dependents.
• Life insurance: $100,000 fully paid.
• Flexible spending: FSA and Dependent Care FSA.
• One Medical membership on us: same-day primary care, 24/7 virtual visits, and offices across the city.
• Family support: fertility and family-building support through Carrot.
• Retirement: 401(k) through Guideline with a 2% company match.
• Parental leave: 16 weeks fully paid for birthing parents and 10 weeks fully paid for non-birthing parents.
• Time off: unlimited PTO with a two-week minimum.
• Company calendar: closed for all federal holidays and a winter break the week of Christmas.
• Work setup support: up to $750 one-time home office or desk setup stipend for NYC-based employees and $500 for remote employees.
• Commuter and office perks: $50/month commuter benefit, expensed lunch while in the office, and expensed dinner and Uber rides home if you work past 7pm in the office.
• Equipment: company-provided laptop of your choice.
• Gym support: NYC employees receive fully covered gym membership at Grindhouse (47 W 17th St and Williamsburg), and non-NYC employees get $100/month fitness reimbursement.
• Additional stipends: $100/month utility stipend, $250/quarter home cleaning stipend, $300/quarter pet care stipend.
• Growth and recreation: $500/year professional development and $250/year recreation.
• Company offsites: offsites throughout the year.

Responsibilities

• Lead design work end-to-end, starting with research and discovery sessions with customers.
• Lead design work end-to-end by writing clear, well-scoped product requirement documents.
• Design and iterate on high-fidelity flows and prototypes.
• Collaborate side-by-side with engineering to bring designs to life.
• Contribute to Canopy, Kaizen’s internal design system.
• Partner with the implementation team on critical customer deployments through hands-on project management, product strategy, and customer communications.
• Work with the business development team to shape the future of the product using robust prototyping for RFP responses and demos.
• Partner with the leadership team to create marketing assets including socials, one-pagers for conferences, and other branded materials.

Requirements

• 4-6 years of experience in product design, preferably in a high-growth startup or agency environment.
• Experience designing administrative tooling.
• Experience designing scalable SaaS solutions for both desktop and mobile.
• Experience in client services and excitement to work directly with customers.
• Proficiency in Figma for both design and prototyping.
• Workflows powered with AI tooling (ChatGPT, Figma Make, Lovable, etc.).

Location

New York, NY (hybrid). Candidates must reside or be able to commute to New York City to work from the office at least four times a week (Monday to Thursday).

Helpful to have

• Experience with AI coding tools like Cursor to make contributions to the codebase.

Salary: USD 170,000 - 210,000 per year.

Tools: Figma, ChatGPT, Figma Make, Lovable.