Principal Product Designer - PMTS

Context: Principal Product Designer at Salesforce focusing on Piper AI surfaces for enterprise sales, onsite in California.

Responsibilities

• Design the Piper brain interface that drives lead understanding, planning, and transparent reasoning, including shaping Piper's personality, goals, and objection handling.
• Create Piper's live presence for chat and video where the AI acts as the sales representative, emphasizing micro-interactions, latency management, turn-taking, and tonal accuracy.
• Contribute to evolving design patterns for autonomous agents in enterprise sales.

Requirements

• 6+ years of product design experience, including at least 2 years working with AI or conversational interfaces.
• Strong understanding of large language model behavior, including latency, streaming, confidence signals, and failure modes, with user-centered design that communicates honestly.
• Proficient with AI tooling as a core part of your workflow, not a one-off experiment.
• Strong visual and interaction design craft with a refined design sensibility.
• Ability to define problems and shape solutions even without a detailed brief.
• Collaborates directly with engineering and ML teams; no handoff culture.

Technologies

• Figma

Benefits

• Time off programs
• Medical, dental, vision coverage
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Nice to have

• Voice, video, or real-time communication design background
• Familiarity with enterprise sales or CRM workflows
• Experience designing multi-step autonomous workflows

Why join qualified

• You would be among a small number of designers defining AI agent patterns in enterprise sales at production scale for a live, growing product.
• Ownership is genuine: you work directly with leadership, influence product direction, and own your work from problem definition through ship, without gatekeeping or waiting for a brief.
• The Salesforce acquisition places your work in front of a large enterprise customer base, so the team stays nimble and autonomous to keep innovation moving.

Posting statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via this Accommodation Request Form.

Unleash your potential

When you join Salesforce, you will have resources to support balance and growth, with AI agents accelerating impact and enabling ambitious work. Apply today to shape the future for yourself, for AI, and for customers.