Principal Product Designer

Intuit is hiring a Principal Product Designer (onsite in Raleigh, NC) to define a cross-product object model and translate it into reusable, AI-native experiences.

Responsibilities

• Define and own a cross-product object model, including core objects, attributes, and relationships
• Map how objects appear, behave, and connect across surfaces and teams, and identify where the model has fragmented
• Use object-oriented UX methods or similar approaches to turn the model into navigation, views, and interaction patterns teams can reuse
• Establish the model as a shared artifact that Product, Engineering, and Design build against and keep current as the platform evolves
• Evolve the identity, roles, permissions, and access experience for multi-user firms, from solo practitioners to the largest organizations with complex teams and hierarchies
• Make access controls understandable, including who can see which clients, what actions are allowed, and the reasoning behind access
• Design multi-user collaboration across firm staff, client users, and Intuit experts, including delegation, handoffs, and audit visibility
• Extend the same rules to AI, ensuring agents acting on a user’s behalf respect identity and permissions
• Design user-facing trust for AI access, so users can see and understand what AI can access
• Partner with engineering and architecture on data models, entitlements, and platform services so the experience model and system model reinforce each other
• Push for better solutions by using technical constraints to shape outcomes
• Surface tradeoffs, risks, and long-term implications of structural decisions early
• Act as a design facilitator to bring designers, PMs, and engineers into the same model, build shared ownership, and maintain alignment without formal authority
• Identify and resolve experience fragmentation and design debt across organizational boundaries
• Ensure patterns and design system components carry the model consistently, including through AI-assisted design and build tools
• Influence decisions at the Director and VP level through clarity of thought and strength of craft
• Set the standard for systems thinking and interaction depth in complex enterprise workflows
• Mentor senior and staff designers in experience architecture, object modeling, and platform thinking
• Use AI tools to compress the path from model to testable prototype, and help define what great systems design looks like in an AI-native world

Requirements

• Deep expertise in systems design and experience architecture, including object-oriented UX, information architecture, and domain modeling
• Proven experience designing identity, roles, permissions, and access for multi-user products at scale, ideally with large organizations and complex hierarchies
• Demonstrated success shaping platform-level or ecosystem-level design strategy across multiple teams and surfaces
• Comfort at the intersection of design, product, and engineering, with credibility on data models and entitlements while maintaining product judgment and craft depth
• Strong facilitation instincts to bring people into a problem, build alignment, and create forward motion without formal authority
• Hands-on fluency with AI as a design material, including AI-powered design and prototyping tools such as Claude and Cursor
• Excellent executive communication, able to explain complex structural concepts using frameworks, maps, and visual storytelling
• Demonstrated mentorship of senior designers, including judgment on when to unblock directly versus build capability
• Portfolio showcasing systems-level work, including models, maps, and frameworks (not just screens), and how it influenced what shipped
• Experience with accounting, fintech, or other high-trust B2B domains is a plus

Technologies

• Claude
• Cursor

About Intuit’s design context

• Intuit builds the platform accounting firms run their practices on, serving millions of small business clients
• Key challenge: designing the structure underneath the experience, including identity, visibility, actions, and connections across every surface and screen
• Across Intuit Accountant Suite, QuickBooks Online, QuickBooks Live, and ProPartner, shared objects include transactions, invoices, tasks, templates, documents, and requests
• As the platform becomes AI-native, identity, access, and permissions become the rules for what AI can see and do