Own end-to-end design for AI-native enterprise service management features at Console, a Palo Alto Networks company.

Translate ambiguous customer requests into clear product requirements, then into shippable, high-craft designs
Drive the full design process across discovery and delivery, including user research, product flows, wireframing, and UI design for key areas
Design core workflows and interfaces for teams to configure, monitor, and trust AI agents
Partner with product and engineering to shape product direction and contribute to roadmap planning
Help establish and evolve Console’s design system and design principles
Collaborate with and mentor other designers as the team grows

5+ years of B2B SaaS product design experience
Exceptionally high bar for craft and quality, with strong information architecture (IA) and UX thinking demonstrated in your portfolio
Experience (or willingness) to work across the full product lifecycle, from ambiguous requests to shipped design
Strong collaboration and communication skills, including the ability to work effectively across functions and articulate design rationale
Challenger mindset that questions assumptions and pulls inspiration from diverse sources to create innovative solutions

Console is building an AI-native platform for enterprise service management
Brings together service management, automation, knowledge, access, and enterprise data to help teams understand what is happening across the organization
Supports resolving issues and requests and automating work across systems teams already use

Console product sits at the intersection of vertical AI agents, agentic workflow automation, B2B SaaS, and enterprise governance
Principal Product Designer will own end-to-end design for features and experiences spanning multiple disciplines
Works closely with Console customers to understand needs and rethink legacy ITSM software through an AI-native lens
High-ownership role with the ability to drive work end-to-end with a high degree of autonomy

Designed and launched AI agent product experiences, including UX, harness design, and AI governance
Actively updating product design process and toolset, exploring new AI tools, and pushing the boundaries of design

Location: San Francisco, CA (onsite)
Estimated salary range: USD 140,800 - 227,700 per year
Compensation depends on qualifications, experience, and work location
Offer may include restricted stock units and a bonus
Compensation disclosure: For candidates who receive an offer at the posted level, expected starting base salary (non-sales) or base salary plus commission target (sales/commissioned)

Principal Product Designer

Job Description