SCIGON is hiring a Lead Product Designer to drive senior-level product design leadership for customer-facing digital experiences in Chicago.

Lead experience design for complex features, customer journeys, and product initiatives across mobile apps, web platforms, self-service experiences, loyalty programs, and other digital touchpoints
Convert customer needs, business goals, research findings, and technical constraints into clear experience strategies and executable designs
Own end-to-end design delivery, from problem framing and user flows to interaction design, prototyping, validation, detailed design, and implementation support
Partner with Product and Engineering to influence requirements, priorities, tradeoffs, and delivery decisions
Use research, analytics, usability testing, and customer feedback to uncover opportunities and validate solutions
Apply and evolve design system patterns while maintaining accessible, consistent, and high-quality user experiences
Run design critiques and cross-functional working sessions, communicating design rationale and recommendations clearly
Provide design quality assurance and collaborate with Engineering throughout implementation to support experience excellence
Mentor and guide other designers when appropriate, without formal people-management responsibilities

Proven experience leading product design for complex digital products or connected customer journeys
Portfolio that demonstrates product thinking, interaction design, systems thinking, visual design execution, and measurable business outcomes
Advanced proficiency with Figma, including prototyping and interaction design
Strong capabilities in information architecture, accessibility standards, and design systems
Ability to independently navigate ambiguity and align cross-functional stakeholders
Strong understanding of customer research methodologies and data-informed product design practices
Excellent facilitation, communication, and stakeholder management skills
Experience supporting consumer-facing digital products in environments such as retail, e-commerce, hospitality, marketplaces, loyalty, subscriptions, or similarly complex customer experiences preferred

Lead complex design work from problem definition through implementation
Partner with Product, Engineering, Research, Analytics, Marketing, and Operations to deliver intuitive, accessible, and measurable user experiences

Lead Product Designer

Job Description