Digital Product Designer - UX

Digital Product Designer (UX) role with Mayo Clinic Platform, joining the Product Design team to support patient-focused digital experiences across multiple platforms.

Responsibilities

• Analyze, plan, and sequence user interactions with software, applications, and digital experiences over time
• Apply human-centered design practices to understand needs of patients, clinicians, customers, and other users
• Translate user needs into digital experiences that are easy, clear, useful, and pleasing
• Plan and conduct UX research and usability testing to guide product discovery and development
• Define research objectives, create research and usability test plans, recruit and prepare participants, and facilitate interviews and usability studies
• Analyze qualitative and quantitative findings and synthesize insights into actionable design recommendations
• Independently plan, facilitate, and analyze user research and usability testing sessions
• Communicate research findings to cross-functional stakeholders
• Turn research into Use Cases, User Journeys, User Flow Diagrams, Navigation Structures, and Information Architecture to optimize UX
• Partner with Product and Engineering to shape products that align user needs with business requirements
• Design experiences across browsers, responsive web applications, native apps, smart watches, kiosks, and web-connected health monitoring devices
• Develop and deliver Storyboards, Wireframes, Interface Modules and Pages, Prototypes, and Design Specifications
• Evaluate designs using project-specific and enterprise standards and metrics
• Plan and facilitate usability evaluations of concepts and prototypes; identify usability issues and opportunities
• Incorporate research findings into iterative design improvements
• Design according to WCAG 2.0 AA Accessibility Standards
• Maintain, grow, implement, and refine Mayo Clinic Platform’s digital design language with the Product Design team
• Facilitate design workshops and collaborative working sessions; synthesize divergent perspectives
• Communicate design rationale and research findings clearly to Product, Engineering, and other stakeholders

Requirements

• High School diploma/GED required
• 5-7 years of experience in Design with demonstrated impact
• Understanding of the Human Centered Design (HCD) process
• Working knowledge of current User Experience methods
• Excellent visual communication skills and the ability to clarify complex problems
• Excellent interpersonal and communication skills, including confident presentation skills
• Ability to design for people with serious and complex medical conditions
• Understanding of how colleagues in Experience Design (such as Researchers and Engineering) work
• Ability to communicate clearly to project or executive teams
• Demonstrated use of an iterative design cycle method to refine products
• Demonstrated knowledge of design tools and platforms: Adobe CS, Sketch, Figma, Mural, Invision (etc.)
• Experience working in Scrum Agile methodology to define User Stories as part of sprint planning
• Practices align with Mayo Clinic’s value: “the needs of the patient come first.”

Technologies

• Adobe CS, Sketch, Figma, Mural, Invision
• Scrum Agile
• WCAG 2.0 AA

Compensation

• USD 121,846 - 176,696 per year
• Compensation detail: $121,846.40 - $176,696.00
• Exemption status: Exempt

Benefits

• Medical: multiple plan options
• Dental: Delta Dental or reimbursement account for flexible coverage
• Vision: affordable plan with national network
• Pre-Tax Savings: HSA and FSAs for eligible expenses
• Retirement: competitive retirement package

• Benefits eligible: Yes

Schedule

• Full Time
• Hours/pay period: 80
• Monday - Friday
• 10%+ travel may be required

Location: Rochester, MN (remote). Recruiter: Joy Kundrata.