Digital Product Designer

Away is seeking a Digital Product Designer to support its Digital team with UX and digital design for responsive mobile and desktop e-commerce experiences. In this onsite role in New York, you will take designs from brief to launch, collaborate on research and QA, and help drive iterative improvements through A/B testing and digital experiments.

Responsibilities

• Execute and support UX and digital product design for responsive ecommerce experiences across mobile and desktop, aiming for simple, intuitive, engaging, and brand-right digital experiences.
• Manage design work from brief through launch, including sketches, user flows, wireframes, and final design specifications, while partnering on user research and QA support.
• Identify, plan, and solve design problems by translating customer insights and feedback into design changes that improve the shopping journey.
• Collaborate with engineering and product to build and update digital experiences using Shopify, GemPages, or similar ecommerce/CMS tools to ensure design intent is implemented correctly.
• Work with your manager and functional leads to set up, QA, launch, and iterate on A/B tests and other digital experiments based on your designs.
• Partner with peers across Ecommerce, Digital Product, Creative, Brand, and Engineering to deliver new digital experiences and optimizations.
• Use customer insights, analytics, and test results to guide design decisions and consistently surface opportunities for improvement.
• Participate in retrospectives and team discussions to identify UX and workflow gaps and recommend improvements.
• Support Away’s design system, UX patterns, and digital design standards to maintain consistency across customer touchpoints.

Requirements

• Minimum 4 years of experience in digital product/UX design, with a strong portfolio demonstrating responsive web experiences across mobile and desktop.
• Experience designing for a consumer brand or retail business, with a focus on conversion-focused, customer journey-driven experiences; Shopify, GePages, and/or CMS tools experience is strongly preferred.
• Proficiency with design tools such as Figma, including confidence creating user flows, wireframes, prototypes, design specifications, and polished UI design.
• Experience using analytics, research, customer feedback, and/or A/B testing to inform design decisions and identify areas for improvement.
• Experience using AI-powered design tools (for example, Figma AI plugins and generative layout assistants) to speed up concept-to-wireframe work while staying aligned with brand guidelines.
• Ability to use Large Language Models (LLMs) to synthesize qualitative research, heatmaps, and A/B testing data into actionable UX recommendations for team review and prioritization.
• Human-centered approach that applies customer insights pragmatically within business and technical constraints.
• Comfort working in a small, nimble team with strong design judgment, ownership, and adaptability.
• Creativity and enthusiasm for building fresh, unique ideas while maintaining brand alignment.
• Agility and motivation for a fast-paced environment.
• Passion for transforming travel for all.

Technologies

• Shopify
• GemPages
• Figma
• Figma AI plugins
• Large Language Models (LLMs)
• A/B testing

Compensation and Benefits

• Compensation: $115,000 to $120,000 annually.
• Eligible to participate in Away’s Annual Company Performance Incentive Bonus Plan.
• Equity grant, with level determined at the discretion of the company.
• Health insurance offerings.
• 401(k) with a company match.
• Paid time off programs including vacation, wellbeing, holidays, summer Fridays, and compassion leave.
• Discount codes, product stipends, and giveaways.
• Company-sponsored volunteer and charitable opportunities.

Work Location and Schedule

• Location: New York, NY (onsite).
• Office schedule: Soho, NYC office four days a week.
• Hours: 9am to 6pm ET.
• Common-sense approach to flexibility in the workplace.

Company Commitment

• Away values diversity, equity, and inclusion and invites individuals of all backgrounds and experiences to apply.
• Initiatives include Employee Resource Groups, anti-racism training, and bias prevention initiatives.
• EEOC statement: Away is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information, or disability.
• Reasonable accommodations are provided for individuals with disabilities and disabled veterans in the job application process; contact [email protected].