UX Product Designer

Robotics Technologies is hiring a Senior/Lead UX Product Designer to strengthen the Customer Service Division Tech team in Austin, TX (onsite). In this role, you will lead end-to-end UX product work, align design decisions with stakeholder feedback, and shape experiences through human-centered thinking, research, and systems-driven improvement.

What you’ll do

• Lead collaborative UX product efforts, including executing, optimizing, and adjusting deliverables and processes based on stakeholder input.
• Apply expertise across research, journey mapping, and information architecture, with strong tooling skills in Figma.
• Evangelize UX practice and serve as a consistent voice for human-centered design across your areas of focus.
• Advocate user-centered design perspectives grounded in business needs, while balancing user requirements, objectives, and technical feasibility.
• Maintain integrity in usability and accessibility and provide a consistent approach across multiple product units.
• Partner cross-functionally with leaders and colleagues to define strategy and deliver against projects.
• Support project planning and scoping to align teams with business needs and UX opportunities.
• Concept, design, test, launch, and refine new products and services using systems thinking to address both known and emerging user needs.

Skills and experience

• Bachelor’s degree AND/OR 8+ years of experience in digital and software design.
• 1+ year of experience leading and coaching UX designers (directly or indirectly) through mentorship and sharing of methodologies, design communication practices, and knowledge.

Preferred qualifications

• Bachelor’s and/or Masters in UX Design, HCI, Interaction Design, Service Design, Graphic Design, or a design-related degree (for example: Sociology, Anthropology, Psychology, Human Factors, etc.).
• Demonstrated ability to build trust, maintain professional relationships, and contribute to a culture of inclusion in a remote and dynamic working environment.
• Proven UX design expertise across all phases for a variety of projects.
• Experience delivering work from definition through execution and refinement.
• Track record of building consensus, influencing decisions, and working effectively with cross-functional teams including designers, product managers, and engineers.
• Experience with proactive communication, credibility-building, and relationship development with team members and leaders.
• Ability to communicate product feature value and identify tradeoffs to deliver useful digital products.

Compensation: USD 78 per hour.

Location: Austin, TX (onsite).