Senior Product Designer, AWS Field Experience

AWS Field Experience (AFX) is seeking a Senior UX Designer to shape design direction for a strategic AWS initiative serving a worldwide AWS Sales organization. In this role, you will lead end-to-end design for customer-focused, agentic experiences at global scale, while helping scale design practices across multiple solutions.

Role focus

• Lead design for both new and existing solutions, owning the end-to-end experience from early conception through execution.
• Negotiate priorities, align teams on customer problems, and contribute to product vision.
• Design complex workflows that balance divergent user perspectives across a range of technologies.
• Work within the broader org strategy by considering the holistic experience and integrating seamlessly into agentic experiences.
• Drive and participate in user experience health measurement through quantitative and qualitative inputs, and look for opportunities to work backwards from user needs.
• Scale design processes across multiple solutions, raising design quality and encouraging creative, holistic thinking across work streams.

Collaboration and leadership

• Operate as a self-starter with the ability to work autonomously while collaborating and communicating with cross-functional teams.
• Maintain strong relationships with stakeholders and end users.
• Lead at multiple levels by scaling mechanisms and processes through an org-wide lens.
• Partner with peers, senior management, program and product managers, developers, and other senior leaders to build a comprehensive understanding of customers.

Education and experience

• 7+ years of design experience.
• Bachelor's degree or above in design or human-computer interaction (HCI).
• 6+ years in a UX designer, interaction designer, information architect, or similar design-related role.
• 4+ years creating user flows, wire frames, mockups, and generating assets and specifications for integration into digital products.
• 5+ years in a UX designer, interaction designer, information architect, or similar design-related role.

Skills

• Knowledge of design principles including Typography, Composition, Scale, and Color Theory, and how they work together.
• Highly proficient using design software and AI tools.

Technologies

• HTML, CSS, JavaScript

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line)
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

About the team

• The UX team supports a diverse set of tools and technologies.
• The team aims to make sellers more effective and efficient in everyday work, saving measurable time and effort.
• Work spans the UX design spectrum from exploration and understanding to planning, design, and execution.

Preferred qualifications

• Experience handling ambiguous or undefined challenges through strong problem-solving abilities.
• Ability to work proactively and independently, meet deadlines, and deliver projects and tasks.
• Strong customer service, communication, and interpersonal skills, or a background combining analytical skills, attention to detail, and effective communication.
• Knowledge of presentations and whiteboarding, comfortable speaking with internal and external executives, IT management, and developers.
• Experience in a fast-paced, high-tech company, completing complex tasks quickly with minimal guidance and responding with appropriate urgency.
• Experience acquiring user data (for example, usability studies and user research) and creating personas and journey maps.
• Experience in collaborative multi-disciplinary teams and working directly with developers for implementation.
• Experience with front-end technologies such as HTML, CSS, and JavaScript.
• Master's degree or above in design or human-computer interaction (HCI).

Location: Seattle, WA (onsite)
Compensation: USD 137,800 - 186,400 per year
Minimum experience: 7 years