Product Designer, AWS Field Experience

AWS Field Experience is hiring a UX/Product Designer to shape customer-focused experiences for a worldwide AWS Sales organization. The role covers end-to-end design for new and existing solutions, with an emphasis on integrating into agentic experiences and driving design excellence across teams.

Onsite Location

Seattle, WA (onsite)

Role Summary

You will define and deliver design outcomes across the product lifecycle, from early big-picture conception through execution. This includes negotiating priorities with design leadership, aligning on customer problems and product vision, and designing complex workflows that reflect divergent user perspectives across multiple technologies. You will also integrate holistic user experience thinking into agentic experiences and help scale design processes to raise design quality.

Key Responsibilities

• Provide designs for new and existing solutions, considering the end-to-end experience from concept to delivery.
• Partner with design leadership to negotiate priorities and achieve alignment on customer problems and product vision.
• Design complex workflows while balancing divergent user perspectives across a variety of technologies.
• Work independently while collaborating and communicating with cross-functional teams, peer designers, management, and stakeholders.
• Build and maintain healthy, positive relationships with stakeholders and end users.
• Understand the holistic experience and produce designs that integrate seamlessly into agentic experiences.
• Identify quantitative and qualitative measures for user experience health and work backward from user needs to pursue improvement opportunities.
• Help scale design processes and mechanisms to raise the bar on design quality.

Core Focus Areas (Expanded)

• End-to-end design ownership for new and existing solutions, including prioritization, alignment, and execution.
• Independent execution supported by active collaboration and communication across teams and stakeholders.
• Holistic experience integration for agentic experiences, including user experience measurement and continuous refinement.
• Scaling design practices to improve quality across the organization.

Required Qualifications

• 5+ years of design experience.
• Bachelor’s degree or above in design or human-computer interaction (HCI).
• A portfolio showing past work experience and deliverables (for example, study plans, reports, personas).
• Strong foundation in design thinking practices, along with usability principles and techniques.
• Highly proficient with design software and AI tools.
• Hands-on experience creating user flows, lo-fi/high-fidelity designs, and prototypes.
• Familiarity with interaction design, agentic experience design, and information architecture.
• Working knowledge of responsive design, design systems, and grid principles.

Preferred Qualifications

• Strong problem solving aptitude, business acumen, and curiosity about how experiences come together.
• Extremely proactive ownership of producing positive results.
• Strong interpersonal skills, with the ability to build rapport and establish credibility quickly.
• Strong communication and presentation skills, including the ability to present complex ideas in actionable ways to customers and colleagues.
• Ability to thrive in a fast-paced environment that requires independent self-direction, time management, attention to detail, and team collaboration.
• Demonstrated experience performing user research and crafting personas or jobs to be done.
• Experience working in an Agile software development process.
• Knowledge of basic front-end languages, including HTML/CSS and JavaScript.

Technologies

• AI tools
• HTML/CSS
• JavaScript

Compensation

USD 117,800 - 160,000 per yearly

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and option for Supplemental life plans)
• EAP
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Day in the Life

• Inclusive Team Culture: Ten employee-led affinity groups reaching 40,000 employees across more than 190 chapters globally. Annual and ongoing learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
• Work/Life Balance: Flexibility in working hours and support to find a balance between work and personal life.
• Mentorship & Career Growth: A mix of experience levels and tenures, with knowledge sharing and mentorship, and projects assigned based on team member development goals.
• About the team: Support for a diverse set of tools and technologies. UX team support for the tools and technologies used, with a goal of making sellers effective and efficient. UX design scope spans exploration and understanding, through planning, design, and execution.