State Farm is seeking a Product Designer to shape customer-facing digital experiences within the Agent Experience & Core Products (AXCP) suite. The role supports cross-functional collaboration to move from early discovery through delivery, strengthening both the design practice and the systems that guide it.
Role Focus
You will partner with product and engineering teams to design accessible, user-centered experiences that address meaningful customer needs. Work will span discovery, interaction design, prototyping, visual design, and measurable improvements to the end-to-end experience.
Responsibilities
- Collaborate with cross-functional teams to create thoughtful digital experiences that solve meaningful customer problems and advance the design practice.
- Design intuitive, user-centered experiences from discovery through delivery using research, interaction design, prototyping, and visual design.
- Partner with Product Managers, Engineers, Researchers, Content Designers, and Experience Leaders to influence solutions and drive alignment.
- Turn customer insights into clear stories that connect user needs, design decisions, and business outcomes.
- Communicate ideas using user flows, wireframes, prototypes, presentations, and visual storytelling.
- Help evolve design systems, standards, and practices to improve consistency and elevate experience quality across the organization.
- Use research, experimentation, feedback, and measurable outcomes to continuously improve experiences.
- Explore emerging technologies, including AI, to identify opportunities to improve customer experiences and advance experience design practices.
Requirements
- Passion for designing exceptional digital experiences centered on customer needs.
- Experience solving complex problems through curiosity, creativity, and collaboration.
- Ability to think holistically about connected customer journeys, products, and experiences.
- Strong relationship-building skills and effective communication across diverse teams and stakeholders.
- Capacity to balance user needs, business goals, and technical considerations when making design decisions.
- Comfort with feedback, continuous learning, and ongoing personal and professional growth.
- 4 years of experience in user experience, interaction, or product design for web and/or mobile applications.
- 4 years creating user flows, wireframes, prototypes, and high-fidelity designs using modern design tools (Figma).
- 4 years applying user-centered design methods throughout the product development lifecycle.
- 4 years collaborating within Agile, product, or cross-functional delivery teams.
- 4 years working with design systems, accessibility standards, and UX best practices.
- 4 years communicating design decisions through presentations, workshops, or stakeholder collaboration.
- A portfolio showing thoughtful problem solving, strong design execution, and measurable outcomes.
Tools & Technologies
Compensation
- Potential starting salary range: USD 97,000 - 112,000 per year
- Potential yearly incentive pay up to 12% of base salary
- Eligible for an annual raise and bonus
Benefits
- Health and wellbeing programs with robust coverage; State Farm pays most healthcare premium costs and offers multiple plan options, including a high deductible plan.
- Medical plans provide 100% coverage for in-network preventative care, with access to vision, dental, telemedicine, and 24/7 mental health professionals.
- Educational benefits including industry leading training programs, tuition assistance, employee resource groups, and mentoring.
- Planning support such as fertility/IVF/adoption assistance, college coaching, national discount programs, monthly financial workshops, and free financial coaching.
- Generous time off policies designed to support holidays, family events, volunteering, or personal time.
- Opportunities to give back through a Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
- Retirement planning support with free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.
Work Arrangement & Location
This is a hybrid position. Selected candidates will be assigned to a facility and will spend time working both in the office and from home. For Enterprise Technology, the hybrid arrangement requires approximately 40% in-office time each month, beginning in late 2027.
Hub locations include Bloomington, IL or Dunwoody, GA. The posting location is Bloomington, IL (hybrid).
Sponsorship
Applicants must be eligible to lawfully work in the U.S. immediately. The employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity.
