Senior Product Designer

AWS Customer Experience (CX) Design is hiring a Senior Product Designer to shape connected experiences across foundational AWS customer journeys.

Responsibilities

• Own design for complex customer problems spanning multiple products, workflows, or technical systems.
• Frame both the problem and the solution; identify risks and dependencies; help teams converge on clear direction.
• Map end-to-end customer journeys across discovery, configuration, integration, operations, governance, troubleshooting, and recovery.
• Spot where experiences fragment across products and define opportunities to improve continuity.
• Turn customer needs, business goals, technical constraints, and competitive signals into an actionable experience strategy.
• Drive the work through interaction design, information architecture, prototyping, launch, and post-launch iteration.
• Partner with Product and Engineering to understand architecture, dependencies, scaling factors, and edge cases.
• Influence terminology, workflows, defaults, APIs, and abstractions that impact the customer experience.
• Use research, usability findings, behavioral data, support signals, and product metrics to clarify priorities and evaluate tradeoffs.
• Validate concepts and improve shipped experiences with evidence-based decision-making.
• Apply AI proficiency across the design practice to accelerate synthesis, exploration, prototyping, documentation, and analysis.
• Evaluate and refine AI-generated outputs while maintaining accountability for customer relevance, accessibility, and quality.
• Present clear recommendations to senior leaders and cross-functional partners; explain tradeoffs and build alignment.
• Create reusable interaction models, frameworks, and standards to increase coherence across AWS experiences.
• Mentor designers, lead design workstreams, and develop approaches that help other teams move faster without lowering the quality bar.

Requirements

• 6+ years of design experience.
• Available online portfolio.
• Experience with UX design of complex workflows.

Preferred Qualifications

• Experience acquiring user data (usability studies and user research), plus creating personas and journey maps.
• Experience partnering with stakeholders to plan and execute strategic programs.
• Experience working with cloud-related technology, including designing or optimizing cloud-related technology for enterprise customers.

Team overview

• AWS Customer Experience Design works across products and organizations to make complex cloud experiences more coherent, intuitive, and trustworthy.
• Approach customer experience as connected journeys, not isolated services.
• Start from customer outcomes across the cloud lifecycle.
• Look across consoles, APIs, SDKs, CLIs, documentation, support interactions, and operational workflows to find systemic friction.
• Emphasis on strong craft with systems thinking, customer evidence, technical curiosity, clear recommendations, and hands-on delivery.
• Designers share methods, mentor colleagues, and create reusable approaches to strengthen the CX Design organization.

Location and compensation

• Location: Santa Clara, CA (onsite)
• Compensation: USD 151,600 - 205,000 per year

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance: medical, dental, vision, prescription, Basic Life & AD&D insurance; option for Supplemental life plans; EAP; Mental Health Support; Medical Advice Line; Flexible Spending Accounts; Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave