Amazon Web Services is hiring a Senior Product Designer to shape how customers and AI agents collaborate around AWS Billing. This role focuses on making pricing, forecasting, and cost controls understandable and trustworthy from the first estimate through the final invoice.
Role Focus
Define how customers and AI agents work together to understand pricing, forecast spend, and control cost, from the first estimate to the final invoice. Translate those decisions into design artifacts that guide what other teams build, including end-to-end experiences across the customer journey and the embedded systems that support agent behavior.
Responsibilities
- Frame ambiguous problems before solutioning, lead the work through launch, and define quality measures, including automated reviews of AI answers, to demonstrate that what ships is improving.
- Clarify how customers understand pricing and estimate costs before they commit, converting complex pricing models into clear choices.
- Define how AI agents act on customers’ behalf, including autonomy boundaries, where human approval is required, and how customers can undo actions that move money.
- Design trust patterns that surface an agent’s confidence, reasoning, and attribution, so customers understand why it acts.
- Design conversation behavior in a clear, trustworthy voice, including how the assistant asks clarifying questions, explains drivers of customer costs, and recovers when it misunderstands, is uncertain, or provides an incorrect number.
- Shape agent behavior by writing and refining instructions and prompts with science partners.
- Create coherent experiences across conversational, agent-driven, and console interfaces so tasks can be finished on the first attempt with strong defaults and minimal effort.
- Partner early with data science, legal, and policy as co-designers on AI features involving financial or compliance complexity.
- Establish patterns and standards that become how the team operates, and mentor other designers.
- Write narratives that move decisions forward and act as the customer voice for senior leadership.
Design Process and Collaboration
Work across the whole design cycle, mapping how a customer’s cloud spend fits together, sketching concepts, and writing user stories that frame the work. Prototype in whatever tool is appropriate, including AI coding tools, and adjust the approach based on the problem, the timeline, and the team. Serve as an embedded partner with product, engineering, and data science from the first conversation.
User and Data Scope
Design for a range of customers and data types, including developers, FinOps practitioners, CFOs, and channel partners. Use some of the richest pricing, usage, and spend data available at AWS to support transparency and control. Ensure trust where it matters most, since billing is where customers decide whether to trust AWS with their money and where AI must earn that trust.
Agentic UX Expectations
Define agentic UX beyond visual screens, focusing on how the work shapes agent behavior for customers. Ensure strong delegation, reliable human-in-the-loop patterns where required, and experiences that help customers understand what is happening and why.
Required Qualifications
- 7+ years of design experience
- Available online portfolio
- 2+ years designing for, evaluating, or working closely alongside AI systems
- Experience designing data-dense, multi-step workflows across several surfaces, with strong information architecture and interaction design
- Experience leading user research projects with demonstrated impact
Preferred Qualifications
- Portfolio that extends beyond finished UI to show early-stage audience thinking, including concept models, journey and ecosystem maps, user stories, and how research informs design direction
- Experience designing AI-powered or agentic experiences, including delegation, trust, and human-in-the-loop patterns
- Experience prototyping in code using AI coding tools
- Experience designing for billing, payments, pricing, finance, or FinOps products
- Experience designing developer-facing products such as APIs, CLIs, or SDKs, where agents and developers are the users
- Experience designing across conversational, agentic, and console interfaces
Technologies
Compensation and Location
Location: New York, NY (onsite)
Salary: USD 137,800 - 205,000 per yearly
Minimum Experience: 7 years
Benefits
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
- EAP
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
- Restricted stock units (RSUs)
- Sign-on payments
A Day in the Life
- Start with a customer call: a FinOps lead reviews where a cost estimate lost trust before commitment.
- Hold a working session with your PM and a data scientist to frame the real question, then sketch how an agent should show pricing math and ask permission before acting.
- Prototype one solution in code during the afternoon and review it with a developer to observe hesitation points.
- Document the case for the direction between meetings.
About the Team
AWS Billing is positioned at the intersection of trust and scale. Customers rely on AWS Billing for transparent and controllable pricing, spending, and payments, from first-time builders to Fortune 100 enterprises. The design team is tight-knit within the larger AWS Design organization and works closely with product, engineering, and data science. Evaluation emphasizes the quality of thinking and the results delivered rather than any single method, with the goal that billing builds confidence.
