Technical Product Designer

Technical Product Designer at Hilton Grand Vacations (Orlando, FL, onsite) to shape digital experiences across ownership, booking, vacation planning, servicing, member engagement, and emerging AI-powered products.

Responsibilities

• Lead user research to uncover customer needs, pain points, behaviors, and motivations
• Turn research findings into actionable design opportunities
• Synthesize quantitative and qualitative insights to find product improvement opportunities
• Create personas, journey maps, service blueprints, and experience models when appropriate
• Design end-to-end experiences across web, mobile, and internal platforms
• Produce user flows, wireframes, prototypes, and high-fidelity designs
• Address complex interaction design and information architecture challenges
• Balance customer needs, business goals, technical constraints, and operational realities
• Define experience strategies that improve usability, adoption, and customer satisfaction
• Collaborate with Product Managers and Engineers across the product lifecycle
• Facilitate workshops and design-thinking sessions with stakeholders
• Communicate design concepts, tradeoffs, and recommendations effectively
• Use customer insights and experience expertise to influence product strategy
• Participate in product planning and roadmap discussions
• Contribute to the evolution and governance of HGV’s design system
• Promote design consistency, accessibility, and usability standards
• Review designs for quality and alignment with established patterns
• Run design critiques and provide constructive feedback to peers
• Define experience success criteria and design hypotheses
• Partner with analytics teams to define meaningful customer and business metrics
• Measure design effectiveness through experimentation, usability testing, and post-launch analysis
• Use data to drive continuous improvement and optimization
• Mentor Associate and Product Designers
• Share best practices, frameworks, and design methodologies
• Help establish and evolve design processes and operating standards
• Serve as a trusted advisor within cross-functional teams
• Deliver measurable improvements to customer and business outcomes
• Independently lead multiple strategic initiatives
• Establish trusted partnerships across Product and Engineering
• Increase adoption of design standards and reusable patterns
• Elevate the overall quality, consistency, and effectiveness of HGV’s digital experiences
• Demonstrate clear connections between design decisions and customer value, engagement, conversion, or operational efficiency

Requirements

• Bachelor’s degree in Design, Human-Computer Interaction, Psychology, Human Factors, Computer Science, or related discipline
• 5-8 years of experience designing digital products and user experiences
• Strong portfolio demonstrating end-to-end product design ownership
• Expertise in Figma and modern prototyping tools
• Experience conducting and synthesizing user research
• Deep understanding of UX principles, interaction design, visual design, accessibility, and information architecture
• Experience partnering with Product Management and Engineering teams
• Excellent communication, storytelling, and stakeholder management skills
• Ability to independently lead complex design initiatives with limited supervision
• Strong analytical and problem-solving capabilities

Preferred

• Experience within travel, hospitality, loyalty, membership, e-commerce, fintech, or consumer platforms
• Experience designing AI-powered, conversational, recommendation, or personalization experiences
• Familiarity with experimentation frameworks, analytics tools, and customer journey measurement
• Experience contributing to or governing enterprise design systems
• Experience facilitating workshops and strategic product discovery activities
• Knowledge of accessibility standards and inclusive design practices
• Experience mentoring junior designers and contributing to design culture development

Technology

• Figma

Benefits

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• Go Hilton: Travel Discounts Program and Hilton hotel rates worldwide
• Perks at work: Employee Pricing platform
• Employee Assistance Program supporting physical and mental well-being
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• Day One medical, dental and vision insurance
• 401K plan
• Paid Time Off (PTO) program
• Extraordinary travel benefits