Technical Product Designer Jobs

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Technical Product Designer

Hilton Grand Vacations Orlando, FL

Orlando, FL

Today

Full time Design Design Tools Designer

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Job Description

Technical Product Designer at Hilton Grand Vacations (Orlando, FL, onsite) to shape digital experiences across ownership, booking, vacation planning, servicing, member engagement, and emerging AI-powered products.

Responsibilities

Lead user research to uncover customer needs, pain points, behaviors, and motivations
Turn research findings into actionable design opportunities
Synthesize quantitative and qualitative insights to find product improvement opportunities
Create personas, journey maps, service blueprints, and experience models when appropriate
Design end-to-end experiences across web, mobile, and internal platforms
Produce user flows, wireframes, prototypes, and high-fidelity designs
Address complex interaction design and information architecture challenges
Balance customer needs, business goals, technical constraints, and operational realities
Define experience strategies that improve usability, adoption, and customer satisfaction
Collaborate with Product Managers and Engineers across the product lifecycle
Facilitate workshops and design-thinking sessions with stakeholders
Communicate design concepts, tradeoffs, and recommendations effectively
Use customer insights and experience expertise to influence product strategy
Participate in product planning and roadmap discussions
Contribute to the evolution and governance of HGV’s design system
Promote design consistency, accessibility, and usability standards
Review designs for quality and alignment with established patterns
Run design critiques and provide constructive feedback to peers
Define experience success criteria and design hypotheses
Partner with analytics teams to define meaningful customer and business metrics
Measure design effectiveness through experimentation, usability testing, and post-launch analysis
Use data to drive continuous improvement and optimization
Mentor Associate and Product Designers
Share best practices, frameworks, and design methodologies
Help establish and evolve design processes and operating standards
Serve as a trusted advisor within cross-functional teams
Deliver measurable improvements to customer and business outcomes
Independently lead multiple strategic initiatives
Establish trusted partnerships across Product and Engineering
Increase adoption of design standards and reusable patterns
Elevate the overall quality, consistency, and effectiveness of HGV’s digital experiences
Demonstrate clear connections between design decisions and customer value, engagement, conversion, or operational efficiency

Requirements

Bachelor’s degree in Design, Human-Computer Interaction, Psychology, Human Factors, Computer Science, or related discipline
5-8 years of experience designing digital products and user experiences
Strong portfolio demonstrating end-to-end product design ownership
Expertise in Figma and modern prototyping tools
Experience conducting and synthesizing user research
Deep understanding of UX principles, interaction design, visual design, accessibility, and information architecture
Experience partnering with Product Management and Engineering teams
Excellent communication, storytelling, and stakeholder management skills
Ability to independently lead complex design initiatives with limited supervision
Strong analytical and problem-solving capabilities

Preferred

Experience within travel, hospitality, loyalty, membership, e-commerce, fintech, or consumer platforms
Experience designing AI-powered, conversational, recommendation, or personalization experiences
Familiarity with experimentation frameworks, analytics tools, and customer journey measurement
Experience contributing to or governing enterprise design systems
Experience facilitating workshops and strategic product discovery activities
Knowledge of accessibility standards and inclusive design practices
Experience mentoring junior designers and contributing to design culture development

Technology

Figma

Benefits

Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
Go Hilton: Travel Discounts Program and Hilton hotel rates worldwide
Perks at work: Employee Pricing platform
Employee Assistance Program supporting physical and mental well-being
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
Day One medical, dental and vision insurance
401K plan
Paid Time Off (PTO) program
Extraordinary travel benefits

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