Sr. Staff Product Designer, Identity Security Platform & Systems

ServiceNow’s Product Design team is hiring a Sr. Staff Product Designer to help shape the Identity Security Platform & Systems experience across cross-product initiatives. This role operates across two horizons: near-term integration and scaling of Veza’s design system, and long-term definition of an AI-native design practice as production shifts toward AI-generated UI.

Role overview

In this onsite position in Santa Clara, CA, you will lead end-to-end design from discovery through high-fidelity delivery. The scope includes AI product surfaces, design systems, and strategic investments, with a focus on UX, interaction design, and visual quality for AI/ML and generative AI experiences.

Responsibilities

• Lead end-to-end design for Identity Security cross-product platform initiatives, covering discovery through high-fidelity delivery across AI product surfaces, design systems, and strategic investments.
• Define and evolve design systems and frameworks that scale across multiple product domains, establishing token structures, component definitions, and usage guidelines as a source of truth.
• Drive UX, interaction design, and visual quality for AI/ML platform experiences, including generative AI surfaces, intelligent workflows, and agentic interfaces.
• Prototype and validate concepts using AI-native tools and generative workflows, shifting between deterministic and probabilistic interface paradigms as needed.
• Architect and evolve the design system to support an AI-generated-UI future, including data pipelines and automation for design-to-code at enterprise scale.
• Collaborate with Designers, Product Managers, and Engineers to align direction, unblock decisions, and ensure design intent is delivered in production.
• Own and continuously raise the quality bar for design processes across Platform and AI product pods.

Required qualifications

• 10+ years of product design experience, with a portfolio demonstrating thinking, tradeoffs, and impact beyond final screens.
• Strong visual craft with attention to typography, spacing, and polish.
• Fluency across the full design spectrum, from user journeys and UX strategy to micro-interactions and pixel-level execution.
• Experience simplifying complex enterprise B2B products and turning sophisticated problems into experiences users enjoy.
• Experience with large enterprise SaaS products involving complex data, workflow, or platform challenges in ambiguous environments.
• Experience designing AI-assisted workflows and platform features with an emphasis on making AI useful and trustworthy.
• Professional communication habits, including proactive updates, early risk flagging, and keeping dependent teams unblocked.
• Fluency in AI-native design process, including prototyping in code or generative tools and iterating on non-deterministic outputs as AI reshapes design work.
• Experience shaping what a product or design practice should look like in the future, not only improving existing systems.
• Hands-on experience building or scaling design systems using token pipelines, Figma variables, or design-to-code tooling at enterprise scale.
• Engineering and product partnership mindset, seeing engineering handoff as the start of implementation and staying involved through delivery.
• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or an equivalent combination of education and related experience.
• Experience participating in the complete product development lifecycle for web and/or software applications.
• Experience in user experience design or industry experience (corporate, software, web, or agency).

Technologies

• Veza
• Figma variables

Compensation

USD 190,900 - 334,100 per year.

Benefits

• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Location and role setup

• ServiceNow Santa Clara HQ office (onsite).
• Work personas may be flexible, remote, or office-required depending on assigned work location and nature of work.
• ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Additional information

• If you require a reasonable accommodation during the application process, contact [email protected].
• For positions requiring access to controlled technology, ServiceNow may need to obtain export control approval for certain individuals, and employment is contingent upon obtaining any required export licenses or other approvals.

The role is part of ServiceNow’s Product Design team and collaborates closely with engineering and product management from the start, balancing near-term design system integration with long-term planning for an AI-native design practice.