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Job Description

Join EY’s Financial Services Organization (FSO) PxD team to lead AI-first, human-centered product and experience design end to end.

Responsibilities

  • Serve as design lead for a workstream.
  • Collaborate with a multidisciplinary team including researchers, technologists, product managers, and engagement team members.
  • Own workstream design from problem framing with the client through production-ready specifications engineers can build from.
  • Act as the primary day-to-day design partner for the client and mentor junior designers.
  • Use AI to accelerate framing, option generation, prototyping, and synthesis while staying accountable for client-facing decisions.
  • Outside client engagements, support business development such as pursuits and proposals.
  • Participate in practice-building activities, including mentoring colleagues and developing or delivering training.

Requirements

  • Bachelor’s degree in graphic design, UX Design, Interaction Design, Industrial or Product Design, or a related field, plus 3 years of progressive post-baccalaureate work experience; alternatively, a master’s degree with 2 years of work experience.
  • Portfolio demonstrating end-to-end product design, including problem framing, interaction design, visual craft, and outcomes.
  • Advanced proficiency in Figma, including prototyping, components, and contributing to a design system.
  • Regular use of LLMs in the design process.
  • Comfort using AI-assisted design and prototyping tools such as Claude, Cursor, or Figma Make.
  • Experience designing complex, data-heavy, or workflow-driven products.
  • Experience delivering in Agile teams using Jira or an equivalent tool.
  • Outstanding written and verbal communication skills.
  • Domestic and regional travel required up to 80% to support client needs.

Skills and attributes for success

  • AI-first design craft: move from research, problem framing, user flows, and high-fidelity design to end-to-end production-ready Figma files.
  • LLM and AI-assisted prototyping: use Claude, Cursor, and/or Figma Make to frame problems, generate first-pass options, build live-coded prototypes, iterate with users and stakeholders, and speed synthesis.
  • Judgment and accountability: select the right problem, choose the right option, and review for accuracy, accessibility, bias, and brand before clients see results.
  • Designing AI-enabled and agentic experiences: define handoff, supervision, and correction for what AI or agents produce.
  • Designing trust for financial decisions (how users decide to trust AI output).
  • Design uncertainty, confidence, error, correction, and handoff as explicit states.
  • Avoid treating AI as a bolt-on chat overlay to an existing flow.
  • Build explainability, transparency, and human-in-the-loop control from the start; escalate risks to the right owners when needed.
  • Design systems: leverage, contribute to, and evolve client design systems and brand guidelines.
  • Complexity: design data-heavy, role-based experiences used by internal and external teams.
  • Agile delivery: collaborate and deliver in Agile teams using Jira and related platforms.
  • Clear specifications: write specification-level clarity and acceptance criteria; adapt when requirements evolve during delivery.
  • Research and outcomes: run lean research to keep work moving and align on success measures with product owners and stakeholders.
  • Post-launch learning: monitor feature performance in use and propose improvements when necessary.
  • Client communication: own day-to-day client relationship for the workstream; present clearly to engineers, product owners, and senior business stakeholders.
  • Workshop facilitation and coaching: facilitate workshops and coaching so client teams can sustain the work after delivery.

Technologies

  • Figma
  • LLMs
  • Claude
  • Cursor
  • Figma Make
  • Jira
  • WCAG

Ideally, you’ll also have

  • Experience in financial services (banking and capital markets, wealth and asset management, insurance, or real estate) or in hospitality and construction.
  • Experience delivering AI-powered or agentic product features to production.
  • Familiarity with accessibility standards (WCAG) and how they influence design decisions.
  • Experience coaching client teams or building design capability in another organization.

Benefits

  • Comprehensive compensation and benefits package; base salary range based on geography.
  • Medical and dental coverage.
  • Pension and 401(k) plans.
  • Paid time off options, including flexible vacation policy.
  • Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.

Salary and location

  • Salary: USD 100,200 - 188,100 per year.
  • Primary location: Washington, DC (onsite).
  • Other locations: Anywhere in Region.
  • Base salary by office (as provided): New York City, Boston, Washington DC Metro Areas, Washington State, and Southern California offices – $120,200 to $180,600; Bay Area California offices – $125,300 to $188,100; all other US offices including Sacramento – $100,200 to $165,400.

Additional application details

  • Requisition ID: 1746760.
  • Date: Sep 22, 2026.
  • Limit applications to two within a six-month period for best application experience.
  • EY accepts applications on an ongoing basis for this position.
  • For candidates living in California, additional information is available via EY application link.
  • Misrepresentation or falsification of information, or lack of integrity during recruiting, may result in withdrawal of candidacy, revocation of an offer, or immediate termination of employment.

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