Senior Manager, Product Designer

Wonder Group, Inc is seeking a Senior Manager, Product Designer for an operator-facing role focused on end-to-end product experiences. You will design across Wonder’s Infinite Kitchen Centers (IKCs) software portfolio, supporting kitchen, dispatch, and marketplace workflows.

Role Focus

This position centers on designing for real-world operational contexts, where speed, clarity, and reliability matter for users working on the kitchen floor. The work spans product operations as priorities evolve across the IKCs portfolio.

Responsibilities

• Pivot across the product ops portfolio as strategic priorities change over time.
• Own end-to-end user experience design that integrates user research, operator feedback, and performance data.
• Create high-fidelity designs, interactive prototypes, and complete design artifacts aligned to product requirements and supported for developer handoff.
• Run usability testing to validate designs and incorporate actionable feedback.
• Collaborate with product managers, analysts, engineers, and operational stakeholders to design features that support top-line growth and improve key operational metrics.
• Partner with Product Managers to optimize operations-focused applications for speed and accuracy on the floor.

Requirements

• 5+ years of experience designing operational, high-stakes, or B2B/internal tools, ideally connected to physical-world environments such as logistics, retail ops, field service, restaurants, or warehousing.
• Demonstrated ability to collaborate across cross-functional teams in a fast-paced, dynamic, and sometimes scrappy environment.
• Strong communication and interpersonal skills, including the ability to explain design decisions clearly and concisely.
• Solid visual and typographic sensibility, with the ability to address complex user flows and propose efficient solutions.
• Proficiency in Figma and other supporting interaction design tools.
• Experience designing for constrained environments, including shared devices, gloved hands, poor lighting, noisy kitchens, and users with limited tolerance for friction.
• A record of shipping production work, with substantial real-world surface area beyond concepting.
• Systems thinking to maintain consistency across multiple products and identify where inconsistencies slow users down.
• Collaboration instincts with engineering and product, accounting for constraints such as hardware, network reliability, and staff turnover.
• A portfolio is required, demonstrating your design process and work spanning a range of fidelity levels from start to finish.

Location

New York, NY (onsite)

Compensation

USD 162,000 - 170,000 per year

Benefits

• Competitive compensation package with equity
• 401(k)
• Choice of medical, dental, and vision plans
• Company-paid short and long term disability coverage
• Paid time off, including flexible time off for exempt employees
• Paid vacation for non-exempt employees
• Paid sick leave in compliance with applicable law
• Paid parental leave
• Discounted meals
• Exclusive perks across the Wonder family of brands