Product Designer, Senior Associate

Responsibilities

• Apply your craft and a deep understanding of customers and business context to co-create innovative solutions for complex problems.
• Product Design Mastery: Employ a broad product design toolkit across interaction, visual and service design; partner with cross-functional teams to raise design maturity and generate artifacts such as journey maps, blueprints, high-fidelity designs and prototypes using design systems.
• Human-Centered: Ground decisions in data and research insights, applying creative problem solving to keep customer needs at the forefront.
• Business-Focused: Understand the product, processes and partner goals to bridge gaps between customer-centered solutions and business objectives.
• Problem-Solving: Collaborate with teammates and partners to gather feedback, assess technology and data capabilities, and evaluate emerging technologies to inform work and navigate constraints.
• Collaboration: Cultivate relationships with cross-functional partners and continuously identify opportunities to work together, incorporating diverse perspectives to elevate outcomes and build trust.
• Communication: Present design work to diverse audiences with a human-centered approach, backing decisions with meaningful evidence and clear reasoning.
• The ideal candidate will have a strong portfolio that demonstrates process, results and impact.

Requirements

• At least 2 years of experience in a Product Design role.
• At least 2 years of experience using design and prototyping tools, including Figma.
• Experience working with an established design system.
• Experience collaborating with product, tech and business partners.
• Experience working in heavily regulated, data heavy problem spaces.

Technologies

• Figma

Benefits

• Health benefits
• Financial benefits
• Other benefits
• Performance-based incentive compensation (cash bonuses and/or long-term incentives)

Role Expectations

• In this role, you will combine craft expertise with knowledge of customers and the business to co-create innovative solutions to complex problems.
• Product Design Expertise: Leverage a solid understanding of product design across interaction, visual and service design to elevate the quality and maturity of Capital One's design practice; collaborate with cross-functional partners to use appropriate tools, platforms, frameworks and design systems to produce artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes.
• Human-Centered: Use data, research insights and creative problem solving to guide customer-centered decisions across projects.
• Business-Focused: Understand your product, processes and partner goals to recognize and bridge gaps between customer-centered solutions and business needs.
• Problem-Solving: Work with your team and partners to gather feedback, understand tech and data capabilities and emerging technologies to inform your work and navigate technical limitations.
• Collaboration: Build relationships across functions and continuously identify opportunities to collaborate, incorporating diverse perspectives to elevate project work and build trust.
• Communication: Present work to diverse audiences using a human-centered approach, incorporating meaningful evidence and effectively articulating decisions.
• The ideal candidate has a strong portfolio demonstrating process, results and impact.