Product Designer

CapTech Consulting is hiring a Product Designer for the Customer Experience (CX) team to help craft intuitive, impactful, accessible digital experiences for client delivery.

Responsibilities

• Collaborate with project managers, user researchers, senior product designers, content strategists, and developers to deliver end-to-end digital products and services
• Create personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes using interaction design and usability best practices
• Deliver high-quality client work and share knowledge with peers
• Present design concepts and rationale to clients and internal teams with clear, persuasive communication
• Produce clean, concise presentations that explain the reasoning behind design decisions
• Provide constructive feedback on experience design across interactions, information architecture, content, layout, and alignment with goals and brand
• Support competitive assessments and research design and technology trends
• Contribute to the evolution of CX methods, capabilities, approaches, and tools
• Attend and participate in CX meetings and trainings
• Engage in professional development and industry involvement
• Apply UI design best practices across platforms, including web, OS-native, and embedded apps
• Advocate for accessible experience and visual design with clients and team members
• Explore AI-powered design tools and workflows, stay current on emerging technologies, and test new approaches to improve creativity, efficiency, and impact

Requirements

• 3–5 years of professional experience in product, UX, or interaction design, ideally within a design consultancy or digital agency
• 4-year degree in design, HCI, or a similar field (preferred)
• Ability to manage multiple workstreams simultaneously while delivering on time and within scope
• Experience across human-centered design areas such as user research, experience strategy, information architecture, experience design, content strategy, and customer insight
• Strong written, verbal, conceptual, and visual communication skills
• Required proficiency in Figma, including creating developer-ready visual assets and UI components
• Preferred familiarity with auto layout, component libraries, variables, and design tokens
• Plus: experience with AI-powered prototyping tools such as Claude Code, Claude for Design, Lovable, UX Pilot, Figma Make, or similar
• Plus: proficiency with PowerPoint, Illustrator, Photoshop, and InDesign
• Plus: familiarity with user research tools such as Optimal Workshop, UserTesting, SurveyMonkey
• Plus: working knowledge of Agile product development lifecycles and practices
• Plus: familiarity with WCAG 2.2 accessibility standards and inclusive design principles

Technologies

• Figma
• PowerPoint
• Illustrator
• Photoshop
• InDesign
• Claude Code
• Claude for Design
• Lovable
• UX Pilot
• Figma Make
• Optimal Workshop
• UserTesting
• SurveyMonkey

Benefits

• Comprehensive benefits package
• Generous PTO
• Health coverage
• Disability insurance
• Paid family leave
• Extended benefits
• Flexible work environment and work-life balance support
• Learning & Development with certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
• Modern Health
• Carrot Fertility
• Fringe
• Employee Resource Groups
• Philanthropic Partnerships
• 401(k) Matching

Location and Work Eligibility

• Richmond, VA (hybrid)
• Employees must be available to work onsite in a client location or a CapTech office as requested
• Remote work may be available when compatible with CapTech and client needs
• CapTech will provide reasonable accommodations for persons with disabilities
• CapTech cannot transfer or sponsor a work visa for this position
• Applicants must be authorized to work directly for any employer in the United States without visa sponsorship