UI/UX Designer

NCCER is seeking a UI/UX Designer in Alachua, FL to improve how users navigate and complete tasks across digital products. This role translates user needs and business requirements into accessible, user-centered designs from discovery through implementation, working closely with stakeholders and engineers.

Responsibilities

• Partner with stakeholders and end users to identify workflow problems, clarify requirements, and define the desired outcomes of design work.
• Conduct user interviews, usability tests, and A/B testing; use Fullstory to analyze user behavior, identify usability issues, and prioritize design improvements.
• Map user journeys, task flows, and information architecture for processes such as applications, credential lookup, and account management.
• Create wireframes, polished interface designs, and interactive prototypes in Figma for responsive web and mobile experiences.
• Design navigation, forms, and interface states, including validation, errors, loading, and empty states, to support confident task completion.
• Apply accessibility practices to layouts and interactions; document keyboard behavior, focus order, contrast, and screen reader considerations.
• Support Voluntary Product Accessibility Template (VPAT) assessments by gathering test evidence, documenting accessibility gaps, and contributing to Accessibility Conformance Reports (ACRs) with engineers and accessibility specialists.
• Assist with Americans with Disabilities Act (ADA) accessibility requests for digital products by clarifying barriers, recommending accessible solutions, and coordinating remediation and follow-up with support, engineering, and the designated compliance contact.
• Create and maintain a design system and reusable component library in Figma using Untitled UI; collaborate with engineers to align React components with design standards, accessibility requirements, and NCCER’s brand.
• Present design options and explain decisions using research, user needs, and technical constraints, while incorporating stakeholder feedback.
• Collaborate with engineers and external vendors on specifications, assets, and acceptance criteria; review implemented features and resolve design discrepancies.
• Use Jira to document design requirements, track usability and accessibility issues, and coordinate priorities and acceptance criteria during Agile planning.
• Other duties as assigned, as this job description does not include a comprehensive list of required activities, duties, or responsibilities.

Requirements

• Bachelor’s degree in design, human-computer interaction, or a related field, or equivalent practical experience, with at least three (3) years of UI/UX or digital product design experience.
• Portfolio demonstrating shipped digital products and the ability to explain the problem, personal contribution, design iterations, and resulting outcomes.
• Experience supporting accessibility assessments and VPAT/ACR documentation, including collaboration to resolve user accessibility or accommodation requests.
• Figma skills, including reusable components, auto layout, variants, and interactive prototyping.
• Ability to apply visual hierarchy, typography, spacing, and interaction patterns for responsive interfaces.
• Experience conducting user interviews and usability testing, and translating research findings into design decisions.
• Ability to create user flows, wireframes, and detailed design specifications for multi-step workflows.
• Working knowledge of WCAG, including manual testing such as keyboard navigation and screen reader checks, supported by automated testing tools.
• Working knowledge of design systems and component libraries, with familiarity with Untitled UI or experience adapting a comparable library.
• Working knowledge of React component concepts, as well as HTML and CSS sufficient to design feasible interfaces and collaborate with front-end engineers.
• Working knowledge of Jira and Agile workflows for documenting requirements, tracking defects, and coordinating delivery.
• Strong written, verbal, and visual communication skills, including the ability to explain design tradeoffs to technical and nontechnical audiences.
• Attention to detail, sound judgment, and the ability to manage multiple priorities, work independently, and follow through on commitments.
• Collaborative approach, including receiving feedback, adapting designs, and balancing user needs with delivery constraints.
• Commitment to continuous learning and the ability to use Fullstory or comparable analytics tools to inform design decisions and evaluate usability.
• Preferred: Experience with education, credentialing, accreditation, or other products involving complex forms and administrative workflows.
• This is an in-office position.

Location and Experience

• Location: Alachua, FL (onsite)
• Minimum experience: 3 years

Technologies

• Figma
• Fullstory
• Untitled UI
• React
• React components
• HTML
• CSS
• Jira
• WCAG
• VPAT
• ACRs
• A/B testing