Staff Product Designer - Retail Experience

Chewy is hiring a Staff Product Designer focused on the Retail Experience to shape the end-to-end Autoship and personalization journey. This role will set and execute design direction across the path to purchase, mentor other designers, and use research and experimentation to quantify customer impact.

Role Summary

The Staff Product Designer will lead design strategy and delivery for Autoship from discovery through ongoing management. The position partners closely with Product, Technology, Research, Analytics, and senior business leaders, translating customer insights and business priorities into a clear 12 to 18 month experience direction.

Key Responsibilities

• Define and evolve a cohesive design strategy for the end-to-end Autoship experience, shaping a clear 12 to 18 month direction based on customer insights and business priorities.
• Lead design thinking across the path to purchase, covering discovery and product consideration through cart, checkout, enrollment, and continued Autoship management.
• Ensure personalization experiences are intuitive and feel connected to the overall customer journey.
• Identify and frame high-impact opportunities, challenge assumptions, and clarify problems when solutions are not obvious.
• Balance customer needs, business goals, technical constraints, and operational realities to drive thoughtful decisions.
• Serve as a trusted design partner to cross-functional teams, influencing the future value proposition of Autoship.
• Spot opportunities for innovation and influence product priorities and roadmaps through clear recommendations, thoughtful tradeoffs, and cross-functional alignment.
• Apply exceptional design craft to create intuitive, high-quality experiences, while establishing scalable principles, patterns, and standards for consistent execution.
• Evaluate and improve engagement, conversion, retention, and customer loyalty using research, experimentation, customer feedback, and business metrics.
• Coach and mentor designers across Storefront Retail to strengthen problem framing, strategic thinking, design craft, and decision-making.
• Build reusable frameworks and practices that enable teams to work more independently and effectively.

Required Qualifications

• 7+ years of experience in product design, UX design, interaction design, information architecture, or a related discipline.
• 4+ years of experience leading large-scale design initiatives and mentoring designers.
• A strong portfolio demonstrating exceptional design craft, complex problem-solving, and meaningful customer and business outcomes.
• Demonstrated experience designing interconnected digital experiences across multiple customer journeys, products, or platforms.
• Mastery of core product design skills, including interaction design, information architecture, visual/UI design, and prototyping.
• Proven ability to translate ambiguous business and customer challenges into clear experience strategies, actionable design direction, and high-quality solutions.
• Ability to influence product direction and align cross-functional stakeholders without direct authority.
• Strong systems thinking, including the ability to create scalable experience frameworks, patterns, and standards across teams.
• Exceptional communication, presentation, and storytelling skills, including explaining complex design decisions and tradeoffs to senior leaders.
• Experience coaching and mentoring designers to improve design quality, strategic thinking, and independent decision-making.
• Bachelor’s degree in Design, HCI, or a related field, or equivalent professional experience.
• Ability to travel as needed and work from one of Chewy’s local offices.

Preferred Qualifications

• Experience designing subscription, recurring purchase, loyalty, or retention-focused experiences at scale.
• Experience with complex e-commerce customer journeys, including browse, search, product detail, cart, checkout, and post-purchase management.
• Understanding of personalization and recommendation experiences and how they influence customer discovery, conversion, and engagement.
• Experience using research, experimentation, and analytics to shape product strategy and measure customer and business impact.
• Familiarity with evolving design systems, reusable experience patterns, and cross-team design governance.
• Experience applying modern design tools and AI-enabled workflows to improve design quality, learning, and team effectiveness.

Compensation and Location

Location: Bellevue, WA (onsite).
Salary: USD 166,000 to 265,000 per year.

Benefits

• 401k and a new hire and annual equity grant
• C08+ positions may also be eligible for annual bonus
• Medical/Rx, Vision, Dental, Life, Disability
• Hospital indemnity, Critical illness, Accident
• Parental leave and Family services benefits
• Backup dependent care
• Flexible spending accounts
• Telemedicine
• Pet adoption reimbursement
• Employee assistance program
• 10% off pet insurance and 20% off at Chewy.com
• Exempt salary team members have unlimited PTO, subject to manager approval
• Six paid holidays per year
• May be eligible for paid sick and family leave in compliance with applicable state and local regulations