Senior Product Designer - AI Experiences

Expedia’s AI Experiences team is building AI-powered travel shopping experiences for millions of travelers. In this onsite Senior Product Designer role in Seattle, you’ll shape end-to-end design across conversational, visual, and multimodal interfaces, partnering with cross-functional teams to prototype, iterate, and raise design quality as AI capabilities evolve.

You’ll translate complex AI behavior into experiences that feel intuitive, transparent, and understandable. The goal is to help travelers make confident decisions while maintaining a clear sense of control, supported by interaction patterns that communicate confidence, uncertainty, recommendations, limitations, and failure states.

What you’ll do

• Own the full lifecycle of AI-powered shopping experiences, from opportunity framing and interaction models through detailed execution, launch, and iteration.
• Design cohesive experiences across conversational, visual, and multimodal interfaces that meet travelers where they are and support different decision-making styles.
• Collaborate with Product Managers, Engineers, Data Scientists, Researchers, and Content Designers to define how AI capabilities are introduced and experienced across Expedia Group products.
• Balance traveler needs, business outcomes, and technical opportunities while navigating real AI system constraints and limitations.
• Identify where AI can genuinely improve the traveler experience instead of adding unnecessary complexity.
• Bring ideas to life with prototypes, experiments, and tangible design artifacts that speed up learning and decision-making.
• Evaluate interaction patterns using real AI outputs, identify edge cases, and uncover opportunities for improvement.
• Use research, analytics, experimentation, and customer feedback to refine experiences and inform roadmap priorities.
• Share patterns, frameworks, and best practices that strengthen Expedia Group’s approach to designing AI-powered experiences.
• Raise quality and consistency through critiques, reviews, and mentoring with fellow designers.
• Champion accessibility, inclusion, and responsible AI design principles throughout development.

What you bring

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), User Experience, or a related field, or equivalent practical experience.
• 5+ years of professional experience in product design, UX design, interaction design, or a related discipline.
• A portfolio showing shipped digital products with strong interaction design, visual design, and customer-centered problem solving.
• Expertise in at least one core design discipline (interaction design or visual design), plus strength in complementary areas such as prototyping, research, facilitation, information architecture, content strategy, or UX writing.
• Experience designing complex product experiences in collaboration with Product and Engineering and other cross-functional partners.
• Understanding of how AI-powered experiences should communicate confidence, uncertainty, recommendations, limitations, and failure states.
• Ability to simplify ambiguity and explain design rationale to audiences including engineers and senior leaders.
• Proficiency with Figma, including experience contributing to shared design systems and scalable component libraries.

Preferred qualifications

• Experience shipping AI-powered products across areas such as conversational, recommendation, generative, voice, or multimodal experiences.
• Track record designing for trust, transparency, explainability, and human oversight in AI-assisted experiences.
• Hands-on experience prototyping with AI tools, working directly with model outputs, or building interactive concepts that leverage LLMs or generative AI systems.
• Motion design experience to communicate system state, AI reasoning, progress, transitions, and feedback loops.
• Experience working on travel, ecommerce, marketplace, fintech, or other high-consideration decision-making experiences.
• Familiarity with experimentation frameworks, behavioral analytics, and data-informed product design practices.

Compensation

USD 173,000 - 299,000 per year

Benefits

• Medical/dental/vision
• Paid time off
• Employee Assistance Program
• Wellness & travel reimbursement
• Travel discounts
• International Airlines Travel Agent (IATAN) membership

Locations

Austin, Los Angeles, San Jose, San Francisco, Seattle, New York, with other Expedia Group locations up for discussion.

What success looks like

• Traveler Trust: create AI experiences that feel intuitive, transparent, and reliable, helping travelers understand recommendations and confidently make decisions.
• Design Excellence: deliver thoughtful, polished, and scalable solutions with exceptional interaction and visual design craft.
• Cross-Functional Influence: bring clarity to complex problems and align Product, Engineering, and Data Science teams around a shared vision.
• Innovation With Impact: explore emerging AI opportunities while staying focused on meaningful customer value.