Marketing Creative Director

Hotel Jackson is hiring a Marketing Creative Director to own the physical expression of the Hotel Jackson brand and lead day-to-day creative execution on property.

Responsibilities

• Manage and protect Hotel Jackson’s brand identity across all guest-facing touchpoints including the hotel, spa, restaurants, events, and on-property collateral.
• Run regular property walk-throughs to confirm materials are current, accurate, well presented, and aligned with brand standards.
• Maintain organized, up-to-date brand and production libraries including logos, photography, templates, menus, brand guidelines, and production files.
• Own creation, updates, and production for all on-property guest-facing materials such as menus, in-room collateral, spa materials, signage, wayfinding, promotions, invitations, event assets, and anything guests read or interact with.
• Manage creative projects end-to-end from request to final production or installation, including briefs, proofs, revision/approval coordination, and on-time delivery.
• Coordinate menu changes, seasonal refreshes, and promotional materials with Food & Beverage and Spa leadership to ensure readiness for operational needs.
• Oversee creative partners and production resources including printers, designers, photographers, videographers, freelancers, and sign vendors; brief them to standard, review work, and manage to deadlines and quality expectations.
• Oversee printed and physical production from file preparation through delivery and installation, ensuring work arrives on time and meets spec.
• Act as the primary marketing contact for operational departments (F&B, Spa, Front Office, Events, Sales), translating requests into polished, on-brand deliverables and managing the daily flow of creative needs.
• Support execution of campaigns and initiatives set by the Director of Marketing, handling on-property production and implementation.

Requirements

• Experience in creative direction, brand management, graphic design, hospitality marketing, luxury or lifestyle branding, or a related field.
• Strong visual judgment across typography, layout, photography, and brand systems; ability to spot when something is off even if the issue is not immediately explainable.
• Excellent project management, organization, and detail orientation; able to manage multiple concurrent deadlines without sacrificing quality.
• Experience managing freelancers, vendors, and print production processes.
• Proficiency with Adobe Creative Suite, Canva, or comparable tools; ability to independently produce and prepare production-ready files.
• Strong proofreading skills to catch errors before print.
• Luxury hospitality, restaurant, spa, travel, or lifestyle brand experience strongly preferred.
• Excellent written and verbal communication skills to brief partners and collaborate with operational departments.

Technologies

• Adobe Creative Suite
• Canva

Benefits

• $70,000–$80,000 annually, commensurate with experience
• Medical benefits with employer contribution
• 401(k) with company match
• PTO + floating holiday comp days
• Subsidized employee housing (based on availability)
• Ski pass + select local perks
• Employee discounts at the restaurant/bar and retail outlets
• Dental insurance
• Health insurance
• Life insurance
• Professional development assistance
• Retirement plan
• Vision insurance
• Employee discount

How to Apply

• Include responses to all items below; applications without them will not be considered.
• Describe your background in creative direction, brand management, or hospitality marketing, including the type of brand, your scope of responsibility, and what you were most accountable for producing.
• Share a time you caught or corrected a brand inconsistency on property or in production, including what you found, what you did, and what systems you put in place to prevent recurrence.
• Walk through your process for managing a high-volume period when multiple departments need creative deliverables at the same time, from request to delivery.
• Describe a vendor or freelancer relationship you managed, including how you briefed them, held them accountable, and ensured the final product met your standard.
• Explain why this role and why now, including what draws you to Hotel Jackson beyond the location.