Lead UI/UX Designer

Salesforce seeks a Lead UI/UX Designer to guide the design direction for Agentforce for Service from its San Francisco campus, working onsite to align business objectives with user needs across multiple workstreams. You will mentor teams, shape cross-functional programs, and push the Salesforce Design System forward in AI-enabled service experiences. The role offers a salary range of USD 172,500 - 285,800 per year.

Responsibilities

• Define and drive the design direction for your area by translating business goals and user needs into a clear, prioritized plan across workstreams, acting as a strategic peer to Product and Engineering in shaping roadmaps and scope.
• Relentlessly simplify complex systems by applying modern design patterns and emerging technologies to elevate UX quality, while evolving Salesforce Design System (SLDS2) patterns for consistency, scalability, and reuse.
• Collaborate with Research to convert insights into experience maps, journeys, and narratives that inform product direction through rapid, iterative loops.
• Raise the bar across the team through design critique, pairing, and mentorship, modeling craft and AI tooling and helping designers grow through influence rather than authority.

Requirements

• 7+ years of experience designing and delivering products in cross-functional teams, with a track record of owning a significant product area and aligning across multiple workstreams.
• Deep understanding of AI and its applications in workflow, with mastery of user-centered design methods, research, and usability testing, and a commitment to staying current with industry developments.
• Ability to influence others and build consensus across teams while navigating ambiguity, with experience working in design systems and a preference for simple solutions to complex problems.
• Expert knowledge of design and AI productivity tools such as Figma, Figma Make, and Cursor.

Technologies

• Figma
• Figma Make
• Cursor
• Salesforce Design System (SLDS2)

Benefits

• Time off programs
• Medical
• Dental
• Vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

What you'll actually be doing

• Define and drive the design vision for your area, translating business objectives and user needs into a clear, prioritized direction across workstreams — and influencing roadmap and scope as a strategic peer to Product and Engineering leaders.
• Relentlessly simplify complex systems, leveraging modern design patterns and emerging technologies to raise the bar for UX quality, while evolving Salesforce Design System (SLDS2) patterns to drive consistency, scalability, and reuse across the portfolio.
• Partner with Research to synthesize insights into experience maps, journeys, and narratives that shape product direction on a rapid, iterative loop.
• Raise the bar across the team through design critique, pairing, and mentorship — setting the example for craft and AI tools, and helping designers grow through influence rather than authority.

You’re our person if…

• 7+ years of experience designing and delivering products in cross-functional teams, with a track record of owning design for a significant product area and driving alignment across multiple workstreams.
• Deep understanding of AI and its applications in workflow, with mastery of user-centered design methods, research, and usability testing — and a passion for staying current with industry developments.
• Ability to influence others and build consensus across teams while navigating ambiguity, and experience working in design systems with a deep appreciation for simple solutions to complex problems.
• Expert knowledge of design and AI productivity tools such as Figma, Figma Make, and Cursor.

Even better if…

• Experience with CRM or enterprise software.
• A passion for mentoring designers and elevating craft across a team.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via this Accommodations Request Form.

Posting statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence an