Content Design Systems Engineer

Dell Technologies is hiring a Content Design Systems Engineer in Hopkinton, MA (onsite) to scale reusable content systems across the customer experience ecosystem.

Responsibilities

• Design and maintain reusable content components, templates, patterns, and standards to support scalable customer communications
• Collaborate with designers, engineers, and content teams to implement content in products, design systems, and multi-channel experiences
• Structure and optimize content for accessibility, personalization, localization, and consistent delivery across channels
• Support content governance through documentation, content audits, and continuous improvement of reusable assets
• Contribute to automation and AI-powered workflows while building expertise in structured content and content systems

Requirements

• Strong foundation in UX writing, content design, content strategy, or a related discipline
• Understanding of user-centered design principles and content best practices
• Familiarity with accessibility and inclusive content standards
• Familiarity with AI workflows
• Experience with design systems, content systems, or reusable frameworks
• Ability to recognize patterns and apply existing standards consistently
• Comfort working with structured information and content models
• Familiarity with CMS platforms, structured content, design tools, or similar AI systems
• Ability to collaborate effectively with engineers and technical teams
• Curiosity about automation, AI, and workflow optimization
• Comfort receiving feedback and iterating on solutions
• Desire to learn systems thinking, governance, and scalable content practices
• Demonstrates ownership within defined projects
• Strong understanding of content design systems, reusable patterns, information architecture, messaging frameworks, and systems thinking
• Experience designing content across customer journeys, channels, and interaction states
• Foundational or working knowledge of generative AI and LLM-powered experiences, including prompting, context, conversational interactions, and AI-generated content
• Strong collaboration and communication skills, including experience working in Figma, design systems, or cross-functional product environments
• Minimum 5 years of relevant experience

Technologies

• Figma
• CMS platforms
• LLM-powered experiences
• Generative AI

Desirable Requirements

• Exposure to AI-powered, agentic, conversational, or generative experiences
• Familiarity with prompt design, context engineering, AI evaluation, RAG concepts, or responsible AI practices
• Experience or knowledge of structured content, including metadata, taxonomy, schemas, content models, or JSON
• Knowledge of localization/internationalization, terminology management, and accessibility practices such as WCAG 2.2
• Experience with B2B, commerce, subscription, support, service design, or complex customer journeys

Benefits

• Explore the overall benefits experience at MyWellatDell.com

Compensation: $128,350 - $166,100 per year