Onsite in Seattle, WA, a Senior Product Designer will shape end-to-end experiences across digital and physical interfaces for Amazon Robotics in fulfillment centers. The role leads UX research, defines scalable design patterns, and collaborates across hardware, software, product management, and operations to ensure seamless interactions on the warehouse floor. The position offers a salary range of USD 137,800 to 186,400 per year and requires at least seven years of design experience with a relevant design degree or equivalent experience.
Responsibilities
- Design across the digital-physical spectrum, including screen-based diagnostic tools, hardware interface panels, and spatial wayfinding.
- Define interaction models for complex, data-rich interfaces that are optimized for gloved hands.
- Design for the senses by incorporating visual, auditory, and haptic feedback in environments where a screen may not be the primary channel.
- Create scalable mechanisms and reusable design patterns to multiply team impact across multiple robotics programs.
- Map end-to-end service journeys that account for body posture, environment, tool-in-hand constraints, and transitions between digital interfaces and physical tasks.
- Lead UX research efforts with product partners on the warehouse floor through contextual inquiry, shadowing technicians during repairs, and observing how the physical environment shapes interaction with digital tools.
- Partner cross-functionally with hardware engineering, software engineering, product management, industrial design, and operations to ensure coherent touchpoints.
- Mentor junior designers and elevate UX maturity across the organization.
- Advocate for end users by translating field insights into roadmap and prioritization discussions.
- Synthesize quantitative operational data with qualitative field insights to inform design priorities and trade-offs.
- Produce written and visual artifacts that influence product roadmaps and senior leadership decisions.
Requirements
- 7+ years of design experience.
- An online portfolio accessible for review.
- Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design.
- Experience building complex software systems that have been successfully delivered to customers.
- Experience leading the design, build and deployment of complex and performant (reliable and scalable) software solutions in production.
- Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems, or experience in development in the last 3 years.
- Bachelor's degree in Design, HCI, Interaction or UX Design, Industrial Design, or related field (or equivalent experience).
- Comfort navigating ambiguity and defining UX strategy in innovation problem spaces.
- Strong portfolio demonstrating design across both digital interfaces and physical/environmental touchpoints, or a clear understanding of how digital products exist within physical contexts.
- Proficiency in modern design and supporting AI tools (Figma, Figma-Make, Kiro, or similar).
Technologies
- Figma
- Figma-Make
- Kiro
- Tableau
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
Description
Amazon Robotics is seeking a Senior Product Designer to lead the design of experiences that span the digital and physical worlds, from screen-based tools technicians use to diagnose robotic systems, to the physical touchpoints, labels, and spatial workflows navigated on the fulfillment center floor.
You will define what exceptional UX means in an environment where the user's hands are often occupied and downtime directly impacts throughput. This involves designing not just pixels but the full interaction arc: how a technician receives an alert, locates the problem, accesses the right information, performs the repair, and confirms resolution.
About the Team
The Robotics Experience Design team brings together User Experience, User Interface Design, Industrial Design, and Human Factors research to make Amazon Robotics products safer, more usable, and more desirable. We deliver human-centered innovation across the robotics portfolio by focusing on durable customer needs. Our team believes design is how it works, not just how it looks. We prioritize safety and accessibility, define problems before building solutions, and test real users early and often.
