Salesforce is seeking a Principal UI/UX Designer to steer the design vision for Agentforce for Service, with a focus on AI-powered experiences and scalable design systems. This onsite role in San Francisco requires cross-cloud leadership, executive influence, and the delivery of user-centered outcomes aligned with Salesforce’s evolving objectives.
Responsibilities
- Vision & Strategy: define the design direction for a broad Agentforce for Service domain, tackle the toughest problems, and connect diverse workstreams into a coherent, forward-looking plan that supports Salesforce’s business goals and global customer needs.
- Craft & Excellence: set the bar for craft across the organization, delivering consumer-grade design and high-fidelity execution for enterprise workflows, simplifying complex systems, and leveraging modern patterns and emerging technologies to raise UX standards.
- Design Culture: foster a culture of craft, critique, and continuous improvement, mentoring peers through critique and AI-assisted tools to elevate the team without formal management responsibilities.
- Ecosystem & Systemic Leadership: drive the evolution of design standards and SLDS2, ensuring cohesive, accessible experiences across the Salesforce portfolio.
- Research & Insight: collaborate with Research to translate deep user and market insights into experience frameworks that shape product strategy beyond a single workstream.
- Cross-Functional Partnership: serve as a strategic peer to senior Product and Engineering leaders, influencing roadmaps from ideation through execution in a PDE model.
- Executive Influence: present complex design visions to executives and key customer stakeholders, translating design decisions into clear business impact.
Requirements
- 10+ years of experience designing and delivering products in cross-functional teams from ideation to delivery.
- A portfolio of category-defining work and a track record of solving ambiguous, high-stakes design problems at scale.
- Deep understanding of AI and AI tools and their applications in workflows, with a constant drive to stay ahead of industry developments.
- Mastery of user-centered design methods, research, and usability testing, with talent for translating insight into strategic direction.
- Ability to influence others and build consensus across an organization while navigating significant ambiguity, leading through influence rather than authority.
- A passion for mentoring designers and shaping design culture without direct management responsibility.
- Deep experience with design systems and a knack for delivering simple solutions to complex problems.
- Expert knowledge of design tools such as Figma, Figmamake, Claude, and Cursor.
- A related technical degree is required.
Technologies
- Figma
- Figmamake
- Claude
- Cursor
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
Job Details
- Location: San Francisco, CA (onsite)
- Salary: USD 197,300 - 344,700 per year
- Min Experience: 10+ years
- Education: Related technical degree required
- Job Category: User Experience
Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. Compensation varies by location, role, experience, and expertise, and may include base pay, incentives, equity, and benefits. Typical base salary for this role ranges from 197,300 to 313,700 annually, with higher ranges in select cities such as San Francisco and New York metropolitan areas (237,700 - 344,700). This base range excludes bonuses, equity, and other benefits.
