Wayfinding Coordinator (UI/UX Design)

Join SEPTA’s Customer Experience Design team to shape digital rider experiences that support trip planning, wayfinding, and real-time service information.

Responsibilities

• Coordinate projects for service information design content across web, mobile, and digital screens on vehicles and at stations.
• Partner with Information Technology as a Subject Matter Expert on UI design for SEPTA’s website, mobile app, and audio/visual passenger information system (AVPA) screens.
• Create and deliver high-fidelity prototypes, graphic assets/files, and specifications for front-end development.
• Conduct quality control and user testing on the website/app prior to launch for brand consistency, ADA compliance, and UX/UI best practices.
• Lead by example on safety and security, enforcing Authority and departmental safety/security policies and job safety responsibilities.
• Identify and immediately report any safety concerns, compromises, or hazards affecting operations, yourself, or other employees; promote safety for others.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Graphic Design, User Interface, or User Experience Design, or a related field.
• Minimum 3 years of related experience creating digital UI/UX documentation required.
• Graduate degree may substitute for 1 year of experience.
• Understanding of transit planning and/or operations preferred.
• Ability to communicate complex information in a clear, simple way.
• Project management skills: take initiative, take feedback well, and adapt to changing requirements.
• Excellent design, presentation, and organizational skills; ability to manage multiple assignments and meet quick deadlines.
• Strong interpersonal communication plus excellent verbal and written skills for cross-department and external coordination, and preparation of technical reports, guidelines, and presentations.
• Advanced ability preparing UI/UX documentation and specifying design requirements for developers in Figma.
• Required understanding of Web Content Accessibility Guidelines (WCAG).
• Advanced technology skills in Adobe Creative Suite on Mac and PC, including: Photoshop, Illustrator, Acrobat, Bridge, and Dreamweaver (as listed).
• Microsoft Office Suite skills (Word, Excel, PowerPoint, Outlook, Teams) preferred.
• Resume with a link to portfolio required.

Tools & Technologies

• Figma
• Adobe Creative Suite: Photoshop, Illustrator, Acrobat, Bridge, Dreamweaver
• Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Teams
• WCAG

Benefits

• Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.
• Retirement Security – Defined Benefit Pension Plan and a 457B Deferred Compensation Plan.
• Work-Life Balance – Paid parental leave, generous vacation time, and paid holidays.
• Employee Wellness – Access wellness programs and resources.
• Invest in Your Growth – Tuition reimbursement for education and career advancement.
• Student Loan Assistance – Eligibility for Public Service Loan Forgiveness (PSLF).
• Free Travel Perks – FREE SEPTA Transportation Pass for unlimited access to SEPTA services.

Location: Philadelphia, PA (onsite)

Salary: USD 73,164 - 91,442 per year

Experience Level: 3+ years