Staff Product Designer

Ironclad, Inc. is hiring a Staff Product Designer in San Francisco to shape how legal and business teams experience contracts from end to end. This hybrid role is focused on leading design across core contracting workflows and AI-powered experiences, working closely with product, engineering, data, and AI teams to ship, learn, and iterate quickly.

What you will do

• Own design strategy for a major area of the CLM platform end to end, from problem framing and exploration through launch, iteration, and measurement, tying design choices to customer outcomes such as adoption, time saved, cycle-time reduction, and product quality.
• Shape AI-powered experiences and agent behavior, including where agents assist versus act, what context they need, how users maintain control, and how experiences communicate grounding, provenance, confidence, and limitations.
• Design for trust and explainability, including human-in-the-loop control, evaluation and monitoring, and safe failure modes.
• Prototype rapidly using AI-native tools and emerging methods as a default part of the workflow, using prototypes to explore interaction models, test concepts with customers, and work through technical tradeoffs with engineering before designs are fully specified.
• Build and evolve reusable design patterns across workflows, search, data-rich surfaces, and AI experiences, strengthening the design system so teams can reuse durable capabilities across the platform.
• Partner with product, engineering, data, AI, and domain experts to translate customer problems and product signals into clear decisions, bringing qualitative research, telemetry, instrumentation, and technical constraints into the process early.
• Lead through influence by articulating a point of view, making tradeoffs legible, aligning executives and cross-functional partners on what to build and why, and mentoring designers through live project work to raise organizational design quality.

What you bring

• 8+ years designing digital products, including several years in complex B2B or enterprise software, and experience leading at least one systemic, end-to-end initiative that changed a measurable product or business outcome.
• Strong systems thinking, with the ability to create coherent experiences across interconnected workflows and establish patterns that scale across products, teams, and technical foundations.
• Experience designing AI-powered experiences, agentic workflows, search, data-rich products, or similar systems where trust, explainability, and human control are essential, and the ability to make complex technical ideas understandable and useful.
• Comfort working at engineering pace, prototyping in days, iterating in public, using AI-native tools such as Figma, Lovable, and Claude Code, and making progress without waiting for a fully scoped PRD.
• Strong product judgment and decision accountability across customer needs, business goals, technical constraints, and long-term platform leverage.
• Leadership presence and exceptional storytelling, communicating tradeoffs and recommendations directly to executives and cross-functional partners in writing and in the room.
• A track record of mentoring designers and improving design practice through influence rather than authority.
• Experience with contract lifecycle management, legal technology, document AI, knowledge graphs, or enterprise workflow software is a plus.

Technologies

• Figma
• Lovable
• Claude Code

Compensation and employment details

• Location: San Francisco, CA (hybrid)
• Employment type: Full time
• Department: Engineering, Product & Design
• Salary: USD 210,000 - 235,000 per yearly
• Compensation components: Base salary plus equity and bonus (as applicable)

Hybrid role attendance requirement

• Office attendance is required at least twice a week on Tuesdays and Thursdays.
• There may be additional in-office days for team or company events.

Benefits

• 100% health coverage for employees (medical, dental, vision) and 75% coverage for dependents, with buy-up plan options
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events

Additional information

• Pursuant to the San Francisco Fair Chance Ordinance, Ironclad will consider for employment qualified applicants with arrest and conviction records.