Help shape the CRM experience for the Home Platform by designing scalable workflows and AI-powered features across web and mobile.

Drive alignment and decision-making using visual artifacts such as customer journeys, user flows, wireframes, and prototypes to define impactful CRM and AI experiences.
Support usability testing and research by creating prototypes, including multimodal and voice experiences, and facilitating research sessions.
Review user and stakeholder feedback, iterate on designs, and ensure AI interactions are high-trust and low-friction.
Design AI-based conversational and multimodal experiences.
Participate in discovery to understand agent behaviors, operational pain points, and workflow inefficiencies.
Convert qualitative and quantitative insights into actionable AI product opportunities.
Create clear design documentation for complex efforts, such as Onboarding Automation and AI Self-Service Knowledge (examples include sample dialogs, conversational flow diagrams, and multimodal flows).
Partner closely with Product, Engineering, and stakeholders to understand priorities and collaborate on solutions.
Balance user needs, technical constraints (including LLM capabilities), and product objectives to solve problems effectively.
Think beyond individual screens by connecting workflows, data, and user actions across the Home Platform ecosystem.
Contribute to and work within established design systems to support consistency, usability, and scalability across the platform.

7+ years of product design experience, ideally across CRM, SaaS, workflow, or enterprise software products.
Portfolio showcasing systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications.
Experience designing AI-driven products or features is highly desirable.
Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences.
Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns.
Proven collaboration with Product and Engineering teams through the product development lifecycle.
Comfort working in ambiguous environments while balancing user needs, business priorities, and technical feasibility.
Familiarity with data-informed design decision-making, usability testing, and iterative product development.
Proficiency with Figma and prototyping tools.
Strong communication, presentation, and stakeholder management skills.

Experience designing AI-assisted CRM workflows, productivity tools, or automation features.
Familiarity with conversational UX, notification systems, or agent-assist tooling.
Basic understanding of ML/NLP fundamentals and experience designing for Generative AI.
Experience designing internal workflows, support platforms, or back-office automation tools.
Experience in real estate, transactions, operations, or marketplace platforms.
Understanding of CRM metrics, lead funnel management, and customer engagement workflows.

Base pay range: USD 147,400 - 163,800 per year.
Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits.
Base pay is based on market location.
Minimum wage for the position will always be met.

Participation in incentive programs (may include eligible cash, equity, or commissions).
Paid vacation, holidays, sick time, parental leave, and recharge leave.
Medical, tele-health, dental, and vision benefits.
401(k) plan.
Flexible spending accounts (FSAs).
Commuter program.
Life and disability insurance.
Maven (support system for new parents).
Carrot (fertility benefits).
UrbanSitter (caregiver referral network).
Employee Assistance Program.
Pet insurance.

Senior Product Designer II, CRM

Job Description