Compass is hiring a Senior Product Designer II to shape the CRM experience for the Home Platform.

Drive alignment and decision-making using visual artifacts such as customer journeys, user flows, wireframes, and prototypes to define impactful CRM and AI experiences
Support usability testing and research by building prototypes, including multimodal and voice, and facilitating research sessions
Analyze feedback and iterate designs to ensure high-trust, low-friction AI interactions
Design AI-based conversational and multimodal experiences
Participate in discovery to understand agent behaviors, operational pain points, and workflow inefficiencies
Translate qualitative and quantitative insights into actionable product opportunities for AI
Produce design documentation for complex initiatives, including sample dialogs, conversational flow diagrams, and multimodal flows
Collaborate closely with Product, Engineering, and stakeholders to align on priorities and solutions
Balance user needs, technical constraints (such as LLM capabilities), and Product objectives
Think beyond single screens by designing connected workflows, data, and user actions across the broader Home Platform ecosystem
Work within established design systems to improve consistency, usability, and scalability across the Home Platform

7+ years of product design experience, ideally in CRM, SaaS, workflow, or enterprise software products
Strong portfolio showing systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile
Experience designing AI-driven products or features is highly desirable
Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences
Strong knowledge of interaction design, information architecture, usability principles, and scalable UX patterns
Experience working with Product and Engineering teams throughout the product development lifecycle
Comfort working in ambiguous environments and balancing user needs, business priorities, and technical feasibility
Familiarity with data-informed design decisions, usability testing, and iterative product development
Proficiency with Figma and prototyping tools
Strong communication, presentation, and stakeholder management skills

Experience designing AI-assisted CRM workflows, productivity tools, or automation features
Familiarity with conversational UX, notification systems, or agent-assist tooling
Basic understanding of ML/NLP fundamentals and experience designing for Generative AI
Experience designing internal workflows, support platforms, or back-office automation tools
Experience in real estate, transactions, operations, or marketplace platforms
Understanding of CRM metrics, lead funnel management, and customer engagement workflows

Participation in incentive programs, which may include eligible cash, equity, or commissions
Plus paid vacation, holidays, sick time, parental leave, and recharge leave
Medical, tele-health, dental and vision benefits
401(k) plan
Flexible spending accounts (FSAs)
Commuter program
Life and disability insurance
Maven (support system for new parents)
Carrot (fertility benefits)
UrbanSitter (caregiver referral network)
Employee Assistance Program
Pet insurance

Base pay range: $147,400-$163,800 per year
Base pay offered may vary based on job-related knowledge, skills, and experience
Bonuses and restricted stock units may be provided in addition to a full range of benefits
Base pay is based on market location
Minimum wage for the position will always be met

Location: Boston, MA (onsite)

Experience: 7+ years

Senior Product Designer II, CRM

Job Description