Senior Product Designer

LMI is hiring a Senior Product Designer to support VA digital modernization initiatives. The role focuses on improving workflows, enabling automation, building dashboards, designing AI-enabled experiences, strengthening digital tool adoption, and applying continuous improvement through a human-centered design approach.

Core Responsibilities

• Lead discovery and product research to uncover high-value opportunities across workflow improvement, automation, dashboards, AI-enabled capabilities, and digital tool adoption.
• Plan and conduct interviews, contextual inquiry, workflow observation, concept testing, usability testing, and post-release feedback driven by clear research questions and decision needs.
• Synthesize qualitative and quantitative evidence into user needs, pain points, opportunity areas, design principles, and prioritized recommendations.
• Map current-state and future-state workflows, user journeys, service interactions, information flows, handoffs, exceptions, and workarounds across complex operational environments.
• Convert validated user needs into product concepts including user flows, information architecture, wireframes, prototypes, design specifications, acceptance considerations, and backlog-ready requirements.
• Design AI-enabled experiences that support transparency, user control, confidence calibration, feedback, exception handling, and appropriate human oversight.
• Design usable dashboards and data-rich interfaces that help users understand status, trends, priorities, exceptions, and required actions with reduced cognitive burden.
• Define and apply product measures such as adoption, task completion, feature utilization, satisfaction, support demand, workflow time, and other relevant outcome indicators.
• Triangulate research findings with product analytics, usage data, help desk trends, operational measures, training feedback, and stakeholder observations to guide prioritization.
• Lead iterative prototype validation and usability testing, documenting learnings, changes, unresolved risks, and the evidence behind major design decisions.
• Apply Section 508, WCAG, inclusive design, and accessibility principles across research, design, prototyping, testing, and handoff.
• Partner with product, engineering, data, AI/ML, architecture, security/privacy, QA, training, change/adoption, and support teams to ensure designs are feasible, testable, and aligned to enterprise constraints.
• Communicate research findings, design rationale, evidence, risks, tradeoffs, and recommendations clearly to Government stakeholders, delivery teams, and executive audiences.
• Mentor designers and researchers, and maintain reusable research templates, design patterns, evidence libraries, and measurement practices to strengthen team maturity and reduce repeated discovery.

Required Qualifications

• Bachelor’s degree in human-centered design (or related field), or equivalent professional experience.
• 7+ years of progressive experience in product design, UX, human-centered design, service design, user research, or related digital-product roles, including responsibility for complex enterprise or workflow-oriented products.
• Portfolio showing end-to-end user-centered design, including research-informed decisions, workflow or service understanding, iterative prototyping, usability validation, and clear design documentation.
• Experience independently planning and leading user research using interviews, contextual inquiry, observation, concept testing, usability testing, or mixed-method approaches, with strong synthesis skills.
• Experience designing complex workflow, dashboard, automation, data-heavy, or decision-support products where users must interpret information and act efficiently.
• Experience designing or evaluating AI-enabled products, intelligent automation, responsible AI patterns, or human-in-the-loop workflows with attention to trust, transparency, feedback, and oversight.
• Experience defining or using product metrics, adoption measures, usage analytics, user feedback, or support data to evaluate performance and guide iteration.
• Ability to translate ambiguous mission or operational needs into research questions, design hypotheses, prototypes, testable requirements, and measurable outcomes.
• Strong facilitation and collaboration skills across product, engineering, data, AI/ML, training, support, security, and senior stakeholder communities.
• Proficiency with Figma/FigJam, and familiarity with complementary tools such as Miro, Axure, Jira, Confluence, GitLab, or Azure DevOps.
• U.S. citizenship is required, with ability to obtain and maintain a public trust clearance.

Technologies

• Figma, FigJam
• Miro, Axure
• Jira, Confluence
• GitLab
• Azure DevOps

Desired Qualifications

• 10+ years leading product design, service design, UX research, or human-centered transformation in complex enterprise, federal, healthcare, or other regulated environments.
• Prior VA, VHA, federal health, or other Government experience related to digital modernization, workflow redesign, automation, dashboards, adoption, training, or product improvement.
• Experience with AI-assisted decision support, intelligent automation, generative AI, conversational experiences, or agentic workflows and associated human-factors considerations.
• Experience reducing manual burden or fragmented workflows through research-led redesign, including service blueprints, opportunity registers, research repositories, or improvement roadmaps.
• Advanced Section 508/WCAG accessibility testing or inclusive-design experience for users with diverse access needs and assistive technologies.
• Relevant certification or advanced training such as Nielsen Norman Group UX Certification, Human Factors International CUA/CXA, UXQB CPUX, IAAP CPACC/WAS, LUMA Institute, or comparable credentials; advanced degree preferred.

Location

Remote (US-Remote)

Compensation

USD 112,000 - 195,000 per year