Retail/Print Sales Associate

In this onsite Retail and Print Sales Associate role at The UPS Store in San Antonio, TX, you will support customers with printing needs, wide format print solutions, and retail products while delivering consistent, professional customer service.

Role Overview

You will assist customers from greeting through purchase by identifying printing and retail requirements, guiding them to suitable options such as wide format prints, banners, posters, and custom graphics, and completing transactions accurately using the store’s POS systems. The position also includes phone support, stock and merchandising tasks, and product demonstrations designed to help customers understand available services.

Responsibilities

• Welcome customers warmly and determine their printing and retail needs with enthusiasm and professionalism
• Help customers choose appropriate print solutions, including wide format prints, banners, posters, and custom graphics
• Operate POS (Point of Sale) systems for retail transactions, including cash register operation, cash handling, and accurate sale processing
• Provide product demonstrations that highlight printing capabilities and other store offerings
• Maintain inventory by stocking shelves, merchandising products attractively, and keeping the store organized
• Answer phone inquiries using excellent phone etiquette, providing service information and directing customers effectively
• Upsell complementary products and services to support sales while ensuring customer needs are met

Requirements

• High school diploma or GED required
• Retail and customer service experience
• Good communication and people skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong phone skills
• Clear verbal and written communication abilities, including spelling and math
• Prompt, reliable, and responsible work style
• Ability to lift 40+ pounds

Technologies

• POS (Point of Sale) systems
• Microsoft Office
• Adobe Suites

Preferred Experience

• Prior experience in retail sales or customer service roles is highly preferred
• Background in graphic design or familiarity with wide format printing techniques is a significant advantage
• Supervising experience is a plus, with demonstrated leadership in team settings
• Knowledge of POS systems, cash register operations, retail math, and cash drawer handling is essential
• Excellent communication skills paired with friendly phone etiquette support positive customer interactions
• Ability to perform basic math calculations accurately for transactions and product estimates

Pay and Schedule

• Pay: $11.00 - $13.00 per hour
• Expected Hours: 30.0 to 40.0 hours per week
• Work Location: In person (onsite)

Benefits

• Employee discount
• Flexible schedule