Retail Associate Design Jobs

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Retail Sales & Graphic Design Associate

Big Frog Custom T-Shirts & More of West Los Angeles Los Angeles, CA

Los Angeles, CA

Today

$19 - $22/hr Full time Adobe Creative Suite Adobe Illustrator Design

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Job Description

The Retail Sales & Graphic Design Associate role supports a high-volume custom t-shirt and retail workflow by combining customer-facing service with production-focused design and artwork preparation. The position is based onsite in Los Angeles, CA.

Role Overview

In this associate role, you will consult with customers to translate their ideas into print-ready artwork, manage key retail activities, and help ensure projects move through production on schedule. The work includes handling incoming orders, preparing artwork using Adobe tools, coordinating timelines for production and delivery, and contributing to a clean, organized store environment.

Responsibilities

Provide exceptional customer service by discussing customer needs, design preferences, and project goals, and offering creative recommendations.
Create and edit custom artwork for production using Adobe Illustrator and Adobe Photoshop.
Finalize, proof, and prepare customer artwork to support accurate production.
Review incoming orders and orders from the previous day to prioritize artwork, production, and delivery schedules.
Meet or exceed production deadlines, including 24-hour turnaround orders.
Answer incoming phone calls and respond promptly to emails and voicemails with professionalism and accuracy.
Maintain a five-star customer experience by producing high-quality work and resolving customer questions or concerns.
Assist with merchandising, stocking, and keeping the retail environment clean, organized, and welcoming.
Support inventory management through receiving shipments, restocking merchandise, and completing inventory counts.
Assist with inventory management and restocking of merchandise as needed.
Complete opening and closing procedures accurately and on time.
Monitor orders in progress and proactively communicate updates or delays with customers.
Troubleshoot production issues and collaborate with customers and team members to resolve them professionally.
Follow up on orders in the production pipeline to keep projects on schedule.
Receive shipments, organize inventory, and assist with monthly inventory counts.
Cross-train and support production, sales, and store operations as business needs require.
Perform additional duties as assigned.

Requirements

Minimum of 1 year of retail customer service or sales experience.
Working knowledge of Adobe Creative Suite, including Illustrator and Photoshop.
Strong written communication skills with the ability to draft clear, professional emails.
Excellent verbal communication and interpersonal skills.
Strong attention to detail, with exceptional organizational and time-management skills.
Ability to prioritize multiple projects and work efficiently in a fast-paced environment.
Creative mindset and a passion for design and delivering outstanding customer experiences.
Positive, energetic, and outgoing personality with a team-first attitude.
Ability to lift up to 30 pounds.

Technologies

Adobe Illustrator
Adobe Photoshop
Adobe Creative Suite

Preferred Skills and Qualifications

Knowledge of garment printing methods, production processes, and materials.
Experience creating graphics for digital and social media platforms.
Previous key holder experience, or opening and closing experience in a retail or small business environment.

Location and Compensation

Location: Los Angeles, CA (onsite). Pay: USD 19–22 per hour. Experience: 1 year minimum.

Benefits

Employee discount

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