Product Designer

Gather Health is hiring its first Product Designer to shape two connected products, Gather Connect and Gather Care, with a focus on strengthening the relationship between patients and care teams.

Responsibilities

• Spend time with patients and care teams to understand goals, relationships, routines, and constraints.
• Observe real workflows, conduct interviews, and test prototypes to identify where technology supports human connection without adding friction.
• Translate insights into user flows, prototypes, detailed interactions, and polished visual design.
• Partner with engineering from early concept through implementation and release.
• Design Gather Connect across phone conversations, onboarding, patient preferences, and future digital touchpoints.
• Create AI-enabled interactions that feel natural, respectful, and trustworthy, including scripts, dialogue flows, clear handoffs to people, and recovery paths when conversations go wrong.
• Turn complex longitudinal patient information into clinical interfaces that help care teams view the whole person.
• Design patient summaries, prioritized needs, recommended next steps, and follow-up workflows that support thoughtful, timely care.
• Support clinicians in using AI-generated insights while preserving context and control.
• Make sources, timing, and uncertainty understandable; enable quick feedback and correction; reinforce clinical judgment.
• Establish reusable components and practical design conventions for a small team, maintaining coherence, accessibility, and human quality.
• Make accessibility a core part of the work.
• Design for older adults with varying levels of vision, memory, and technology comfort, preserving dignity, clarity, and control.

Requirements

• Portfolio showing end-to-end product ownership from discovery and research through launch, with strong product thinking, craft, and impact.
• Strong interaction and visual design craft, including information architecture, user flows, typography, layout, hierarchy, and production-ready interfaces.
• Ability to plan and run user research, test with patients and care teams, and turn findings into practical product decisions.
• Proficiency in Figma, including high-fidelity interactive prototypes, design systems, and component libraries.
• Ability to apply accessibility standards, including WCAG, and inclusive design practices throughout development.
• 5+ years of relevant experience.

Technologies

• Figma
• WCAG

Benefits

• Comprehensive medical, dental, and vision with day-one eligibility.
• Company-paid Life, Short-Term, and Long-Term Disability insurance.
• 401(k) with company match and immediate vesting.
• Generous PTO that increases with tenure and 11 paid company holidays.
• Employee Assistance Program (EAP) and supplemental benefit options.

Nice to Have

• Experience with healthcare, clinical workflows, or value-based care.
• Experience designing for older adults or people with limited access to technology.
• Experience with voice, conversational interfaces, or AI-enabled products.
• Experience presenting complex data or supporting decisions in professional tools.

How We Work

• The Boston area is preferred because spending time with patients and care teams is central to the role.
• Collaboration with a distributed product and engineering team.

Location: Boston, MA (hybrid)